Automotive BDC Agent
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Job Location:
Broken Arrow, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Jim Norton Ford is currently seeking a Business Development Center (BDC) Agent to join our dynamic team. This position is the heartbeat of our customer communication responsible for connecting with customers setting appointments and ensuring that every interaction reflects the Jim Norton commitment to excellence. If you thrive in a fast-paced environment enjoy working with people and want to be part of a winning team this is the opportunity for you.
Job Responsibilities
Answer inbound sales and service calls promptly and professionally.
Make outbound calls texts and emails to internet leads and past customers.
Schedule sales appointments and confirm existing appointments.
Provide accurate information regarding vehicle inventory promotions and dealership services.
Track and log customer interactions in the CRM system with attention to detail.
Follow up with unsold showroom traffic internet leads and previous customers.
Support the sales and service teams by ensuring customers receive timely high-quality communication.
Qualifications
Prior BDC call center or customer service experience preferred (automotive experience a plus).
Strong communication and interpersonal skills.
Professional phone voice and excellent written communication.
Ability to multitask stay organized and manage a high volume of customer contacts.
Basic computer skills and CRM knowledge preferred.
A positive attitude strong work ethic and a team-oriented mindset.
Benefits
Competitive Pay
Medical Vision Dental
401(k) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Employee Discounts
About Us
The Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement. All you need is the same commitment to excellence we have for our customers!
Physical Requirements
The physical requirements of the position are MEDIUM in intensity.
Must be able to sit/stand/walk for long periods of time.
Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.
Constant Reaching sitting standing walking fingering grasping feeling talking hearing.
Frequent Repetitive motion.
Occasional Balancing kneeling crouching pushing pulling lifting up to 20 lbs.
Physical Working Conditions
This position is subject to inside and outside environmental working conditions including but not limited to temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dusts associated with operating an auto dealership.
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard to race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Are you a people person that enjoys working in a fast-paced team environment? Do you appreciate excellent customer service? Do the mottos “Make Today Great” and...
