Customer Care Advisor
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Job Location:
Kidderminster - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you customer-focused proactive and ready to be the first point of contact for our clients At TVH were looking for a Customer Care Advisor who delivers fast personal and high-quality service that makes customers feel truly supported.
Your role and responsibilities
Be the first line of support for customer questions requests and complaints via multiple channels.
Accurately process customer data and documentation in our systems.
Build strong relationships by actively thinking along with customers and spotting growth opportunities.
Share customer insights with colleagues to support account planning.
Attend fairs and events to strengthen customer connections.
Guide customers in using our e-commerce platform effectively.
Contribute ideas for process improvements and share knowledge with colleagues.
How to succeed / Your profile
You have strong customer oriented thinking and acting skills. Previous customers experience is a plus.
You are solution driven and persistent.
You have good organizational skills and you are able to set priorities.
You are a teamplayer.
Whats in it for you
A competitive salary.
A healthy work-life balance.
Lots of support and an encouraging team of co-workers.
An infectious We Are One can-do mentality.
A people-centric culture where your fitness and mental well-being matter.
Hybrid work schedule: after the training period you can work from home for 2 or 3 days per week.
Opportunities for professional development including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
TVH is a global player in parts for forklifts, industrial vehicles, construction and agricultural machinery. Have a look at our offer.
