Installation & Service Manager

Amarillo, TX - USA

Monthly Salary: Not Disclosed

Posted on: 03-10-2025

Vacancies: 1 Vacancy

Job Summary

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencoras veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora offering animal health services globally.

The Installation & Service Manager is responsible for overseeing the installation training service and support of Micro Weigh Systems (MWS) Pro Control Batcher Pro Control Parlor Dairy Chemical Mixer (DCM) and Water Treatment. A primary focus of this role is developing and maintaining a highly skilled efficient and scalable team that can meet the increasing demands of a growing customer base while consistently delivering exceptional service. The Manager must ensure the team is equipped with the necessary training tools and processes to operate at peak performance while fostering a culture that embraces change and continuously optimizing workflows to drive efficiency adaptability and innovation.

This role also plays a critical part in ensuring that MWI Production Animal Operations is recognized as the employer of choice fostering a positive supportive work environment that attracts and retains top talent. Collaboration is key as the Manager must work closely with other teams to understand customer needs respond to evolving demands and align support efforts with broader organizational goals. The Manager is also responsible for establishing and monitoring KPIs that measure team performance customer satisfaction and operational efficiency holding the team accountable to these metrics. Additionally they must remain open to change by continuously evaluating and integrating new technologies tools and processes to enhance the teams capabilities and maintain a competitive edge in service delivery. This role is critical to ensuring the team is prepared to scale efficiently adapt to change and deliver outstanding service as customer needs and industry trends evolve.

Lead the Automation Integration and Support teams that are responsible for installing training and supporting all Automation systems
Think strategically to improve our service and training enhancing the customer experience. Continuously evaluate and improve service and training programs to align with evolving customer needs and industry standards.
Work closely with Software Integration Sales Technology and Development teams in understanding customer needs to implement hardware and software to meet customer expectations
Enhance training programs for employees and clients by expanding virtual training opportunities and developing SOPs to streamline and accelerate learning. Focus on cross-functional roles and leveraging technology to shorten the learning curve.
Office to field ratio is 80/20
Manage team resources to meet demand and enhance throughput capabilities.
Establish and enforce customer service standards and procedures for entire team.
Improve service quality results by conducting surveys with MWI customers and studying evaluating and re-designing processes.
Facilitate positive interactions with customers to resolve issues in a timely manner and ensure client satisfaction
Monitor key performance indicators service metrics and other business data to identify opportunities for improvement and ways to improve costs and efficiency
Maintain clear and effective communication with the service team customers and management.
Prepare reports on department performance including metrics customer feedback and service issues.
Provide guidance and support to team including troubleshooting complex issues and ensuring proper installation maintenance and repair of equipment and software.
Oversee accuracy and accountability for teams inventory of parts tools and equipment.

Experience:

Experience in MWI Field Service is preferred but not required.
Experience managing and leading a team of managers and direct reports
Must be proficient in Microsoft Office (Word Excel PowerPoint)
Experience in Inventory Management KPIs and other service platforms is preferred but not required
Must be familiar with MWI Production Animal technology platforms and customers

Education:

4-year bachelors degree or relevant years of experience within the field is required

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: MWI Veterinary Supply Company

Required Experience:

Manager

Job Details

Lead the Automation Integration and Support teams that are responsible for installing training and supporting all Automation systems
Think strategically to improve our service and training enhancing the customer experience. Continuously evaluate and improve service and training programs to align with evolving customer needs and industry standards.
Work closely with Software Integration Sales Technology and Development teams in understanding customer needs to implement hardware and software to meet customer expectations
Enhance training programs for employees and clients by expanding virtual training opportunities and developing SOPs to streamline and accelerate learning. Focus on cross-functional roles and leveraging technology to shorten the learning curve.
Office to field ratio is 80/20
Manage team resources to meet demand and enhance throughput capabilities.
Establish and enforce customer service standards and procedures for entire team.
Improve service quality results by conducting surveys with MWI customers and studying evaluating and re-designing processes.
Facilitate positive interactions with customers to resolve issues in a timely manner and ensure client satisfaction
Monitor key performance indicators service metrics and other business data to identify opportunities for improvement and ways to improve costs and efficiency
Maintain clear and effective communication with the service team customers and management.
Prepare reports on department performance including metrics customer feedback and service issues.
Provide guidance and support to team including troubleshooting complex issues and ensuring proper installation maintenance and repair of equipment and software.
Oversee accuracy and accountability for teams inventory of parts tools and equipment.

Experience:

Experience in MWI Field Service is preferred but not required.
Experience managing and leading a team of managers and direct reports
Must be proficient in Microsoft Office (Word Excel PowerPoint)
Experience in Inventory Management KPIs and other service platforms is preferred but not required
Must be familiar with MWI Production Animal technology platforms and customers

Education: