Manager, CWB Sales Communications

The Sales Communications Manager is a leader within Combineds marketing and communications team and a key partner for the sales and relationship management teams. This Manager will support our Chubb Workplace Benefits (CWB) business through consultative communication strategy in partnership with Channel Marketing design processes and capabilities and internal communications for our sales and distribution organizations with a strong emphasis on writing project management and other activities. While the role is primarily focused on internal communications some projects may require execution of external communications to business partners. This individual will also play a key role in collaborating on and helping execute cross-channel content development and other sales-focused communications efforts with our Combined U.S. and Combined Canada organizations.

RESPONSIBILITIES

• Serves as a key partner to the CWB Channel Marketing team and distribution organizations providing recommendations on internal communications external operational communications and related initiatives.
• Develops timely relevant and high-impact communications including announcements about organizational structure policy changes new technologies incentives and contests and broker/ branch office engagement; intranet content; and more.
• Helps build and oversee the CWB communication processes and platforms to ensure information is distributed effectively and easily accessible.
• Partners with the CWB organization to mine for and to develop multi-channel content such as success stories community involvement achievements best practices etc.
• Create and maintain an editorial calendar to strategically plan and execute timely and relevant communications.
• Responsible for creating communication plans (i.e. stakeholders audience vehicles timelines) aligned with sales and business strategies and change management.
• Partners with internal business leaders to provide recommendations on external communication opportunities in support of business objectives.
• Leverages employee feedback channels monitors real-time feedback analyzes data and makes recommendations to continuously improve communication approaches.
• Edits and proofreads documents to verify accuracy and effectiveness in conveying key messages and for grammar spelling and typographical errors in alignment with our brand guidelines.
• Researches new innovative and best practice methods to enhance communications.
• Participates in sales meetings as Marketing and Communications representative.

COMPETENCIES

• Relationship-Builder Is helpful respectful approachable team and service-oriented building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
• Problem Solving Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situations.
• Continuous Learning Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
• Initiative Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
• Results Orientation Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
• Values Orientation Upholds and models Chubb values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks One Chubb.
• Detail Oriented Has exceptional attention to detail and focus on accurate and timely delivery.
• Creativity Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods arent successful.

SKILLS

• Outstanding written communication skillswrites creative compelling and grammatically correct communications which incorporate key messages for the intended audience. Excellent research skills to be used as a basis for story development and content.
• Ability to solve problems and handle complex details. Use of independent judgment and proactivity in absence of specific directions. Must have strong personal drive and initiative.
• Strong organizational and project management skills with high attention to detail.
• Multi-tasking orientation to handle multiple projects at once while remaining flexible to changing business requirements and priorities.
• Ability to meet deadlines to ensure communication materials and information are delivered in a timely manner.
• Has a strong professional and positive presence/image that represents the Combined Insurance brand both internally and externally.
• Must be a collaborative and consultative team player and demonstrate the ability to collaborate/partner with all levels in the organization.
• Strong proficiency in Microsoft Office particularly with PowerPoint (and also with Outlook Word Excel and SharePoint) with a good sense for presentation layout and design.
• Ability to deploy monitor and report on communications leveraging email service provider tools.
• High skill level and orientation towards technology.

EDUCATION AND EXPERIENCE

• Bachelors degree or equivalent work experience required; preferred degree in communications journalism or a Liberal Arts discipline.
• 5 years of experience in an in-house communications role (preferred) or at a communications or public relations firm.
• Insurance and/or employee benefits experience a plus.