Learning Experience Specialist
Learning Experience Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The North America Public Sector Red Hat Training team is looking for an extremely organized and detail-oriented associate to join this role you will provide high touch service in order to manage education services such as training delivery oversight and coordination course enrollments and consumption reporting. Additionally you will support Training Specialists (TS) and Territory Services Manager (TSM) as needed on high complexity projects. This role requires excellent organizational skills and technology management. You will be part of a high-performing government focused team working cross-functionally collaborating with Marketing Sales Customer Experience Customer Success Operations Curriculum and Certification teams within Red Hat to ensure successful consumption and delivery of training products and courses.
What you will do:
Dedicated customer service point of contact
Event management and coordination for onsite delivery open enrollment and virtual training enrollment
Red Hat Learning Subscription assignments and demonstrations
Red Hat Learning Subscription skills path creation and user support
Red Hat Learning Subscription consumption management and reporting
Trouble ticket support associated with training services
Run project management reviews with key stakeholders
Serve as the interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality
What you will bring:
Excellent written and verbal communication skills
Exceptional presentation skills with knowledge of virtual delivery platforms (zoom google meets teams etc).
High standard of organizational skills including attention to detail and ability to multitask
Working knowledge of project management tools and methodologies
BS/BA in a related field or equivalent experience required
Excellent project and program management skills
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!
Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
IC
Employment Type
Full-Time
