Front Of House Manager London Marriott Hotel County Hall
Front Of House Manager London Marriott Hotel County Hall
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Job Description
Job Title: Front of House Manager
Job Summary
We are seeking a dynamic Front of House Manager to lead and inspire our guest-facing teams including Doorman Bellman Concierge Guest Relations Front Desk. This role ensures seamless guest experiences by anticipating needs coordinating across departments and delivering service that is personal memorable and aligned with our hotels high standards.
What Were Looking For
A hands-on leader with excellent communication and problem-solving skills a passion for hospitality and the ability to balance service excellence with operational results.
If you are ready to create extraordinary guest experiences and lead a team with energy and integrity we would love to hear from you.
Candidate Profile
High school diploma/GED with 4 years guest services/front desk experience
OR
2-year degree in Hospitality Business or related field with 2 years relevant experience
Key Responsibilities
- Oversee day-to-day Front of House operations ensuring standards service quality and guest satisfaction
- Lead coach and motivate a multi-functional team while fostering trust collaboration and accountability
- Handle guest complaints and anticipate needs to deliver exceptional personalized service
- Monitor staffing financial goals and operational efficiency to support overall hotel performance
- Partner with Housekeeping Reservations and other departments to ensure smooth arrivals departures and stays
- Maintain up-to-date knowledge of hotel services promotions and guest recognition programs
What do you get in return
- Personal coaching to support you in your day-to-day job and development and training opportunities.
- Special discounted rates for 9000 Marriott hotels worldwide for you your family and friends.
- 5 breakfast when staying in most of our European hotels.
- 50% discount on Food & Beveragewhen dining in the hotel.
- Heavily discounted room rates for you & friends and family -why not we are after all the largest hotel company in the world!
- Recommend a Friend Incentive Be rewarded for referring someone you know!
- Complimentary staff uniform dry cleaning- we do like to make an impression
- Complimentary meals on duty.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
