Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Benefits Support Team
8620 North 22nd Avenue Phoenix AZ 85021

Grade: 26

Closing Date: October 2 2025

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ;or click on the linkhereto view Our DES video. Come Join the DES Team!

The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Division Administrator with a particular focus on Family Assistance Administration (FAA). The Division Administrator will report to the Division of Benefits and Medical Eligibility (DBME) Assistant Directors office. The Division Administrator is responsible for maintaining a direct confidential working relationship with department executives on issues of high visibility. This position is also responsible for planning and directing special projects to implement operational improvements and changes particularly related to the Family Assistance Administration (FAA) Benefits Support Operations Group (BSOG). The Division Administrator is responsible for coordination and the senior-level decision-making related to policy community outreach workload operations and legislative implementation. The Division Administrator will also meet with other state agency executives federal agency representatives vendor staff and intra-department executives on a continuous and regular basis to ensure programmatic issues are addressed and implemented appropriately in accordance with required regulations.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Plans formulates and establishes guidance and direction for the Administration.
  
• Leads trains coaches counsels and mentors direct reports including implementing and monitoring performance measures established by the Division.
  
• Directs the BSOG functions of seven specialized units (Research & Analysis Client Liaison Overpayment Policy Appeals Employee Benefit and CDS).
  
• Develops and recommends to the DBME Assistant Director operational plans designed to enhance the delivery of services of FAA programs including identification and coordination with other Divisions community groups and agencies conformity with federal and state laws and regulations and all other operational planning.
  
• Oversees a team that analyzes the impact of federal state and local legislation
  
• Prepares position statements and presents to the DBME senior leadership. Ensures uniform interpretations practices and procedures are followed to provide a joint cooperative effort to facilitate the delivery of services to the public.
  
• Works closely with FAA Program Administrators and Regional Program Managers on workload and staffing needs to ensure local offices and call centers are operating effectively.
  
• Attends meetings seminars and trainings as required and acts/speaks on behalf of the FAA Deputy Assistant Director.

Knowledge of:

• The Federal Affordable Care Act (ACA).
  
• Departmental rules regulations policies and procedures and the principles and practices of public administration.
  
• FAA programs administered ADOA and DES rules policies and procedures including Federal and State laws governing the NA MA TANF and AHCCCS programs.
  
• Full range of complex management functions of a responsible and confidential nature.
  
• Research methodology project planning development organization and work flow techniques.
  
• Leadership and team building methodologies supervisory and evaluation practices relevant to professional and administrative staff.
  
• Methods used for creating implementing and monitoring performance measures.
  
• Computers and related applications; Microsoft Office products Google Workspace and other appropriate software.
  
• Public speaking requirements.
  
• Resources for program services across the department.

Skills in:

• Reading understanding and interpreting complex federal state department and legislative rules laws policies and procedures.
  
• Managing and balancing various management and administrative functions and presenting information on complex issues and ideas clearly and effectively both verbally and in writing.
  
• Composition of policy procedures issues correspondence and position papers.
  
• Critical thinking Detail-oriented effectively manage and balance multiple projects and time management.
  
• Performing technical complex and difficult work using independent judgment.
  
• Organizational and interpersonal skills including prioritization of projects and tasks.
  
• Navigate multiple applications simultaneously.
  
• Gathering organizing and summarizing information and data from varied sources creating and maintaining comprehensive reports.

Ability to:

• Review federal regulations and interpret the intent for application purposes.
  
• Analyze federal regulations for the development of policy and procedures.
  
• Manage a diverse group of employees; direct coach counsel mentor listen lead motivate delegate train and evaluate.
  
• Identify and analyze organizational and/or procedural problems and determine effective solutions.
  
• Work with long-range and short-term visions and goals.
  
• Work with limited direction independently as well as in a team.
  
• Effectively communicate and/or present plans and respond to questions from management.
  
• Exercise a high degree of discretion and independent judgment.
  
• Interact with other departments outside representatives and administrations.
  
• Organize create maintain and complete special projects and reports with accuracy and timeliness.
  
• Manage and balance varied managerial and supervisory functions with a high degree of discretion and confidentiality.
  
• Be proactive results-oriented handle daily demands change priorities and adapt to rapid changes in workload as required.

The ideal candidate for this position will have:

• Five years of managerial experience in the programmatic operations of a social service agency or a Bachelors Degree in Business Public Administration or Management of Social Sciences. Additional experience may substitute for the degree on a year-to-year basis.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions regarding this career opportunity please contact Alex Rivera at or

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.