Senior Technical Application Specialist Core Diagnostics
Senior Technical Application Specialist Core Diagnostics
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Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
Key Areas of Accountability:
Implement pre-installation assessment of equipment and assay integration process. Responsible for implementing and maintaining the effectiveness of the quality system Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories; including new product launch (NPL) products Plan the onsite integration process. Work with implementation project managers as technical lead to execute project plan across customer systems. Educate and conduct customer personnel equipment training in the proper usage of the equipment. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes. Recognizes and resolves technical problems at customer sites Support Medical Technologies with product and technical information Acts as the subject matter expert when it comes to product and technical knowledge Manage the integration process to meet customer expectations and timeline. Maintain close relationships with accounts and ensure their requirements are being met by the companys products. Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Follow defined TAS work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation. Can provide expert-level support and explain the root cause analysis for complex issues in the Core lab operation and resolve escalations within the applications issues. Design plan to address current situation in the laboratory. Identify recurring issues recommend long-term solutions and evaluate new tools or platforms to improve laboratory processes and efficiency. Oversee the implementation of the customer trainings requirement for the Assay and Instruments. Ensuring the instrument performance is optimize for the Application of the instruments such as Customer Maintenance training and assay performance. Review Customer maintenance scores and discuss to Laboratory manager. Has capability to interpret NEQASEQAS and CAP assay result interpretation and other Method validation results is a must. Guide and support junior staff to promote best practices. technically skilled individual guiding a team to achieve technical excellence by providing technical expertise direction and support while fostering growth through mentorship and skill development.. Work with internal departments and collaborate with commercial for planning and commercial support vendors APAC regional teams and other stakeholders to ensure effective application customer support and successful project delivery. Ensure the customer satisfaction by providing the timely support and allocate junior TAS efficiently while addressing customer issues.
Job Specification
Knowledge & Experience:
- Willingness to travel and work long hours.
- Preferably with sales experience in the diagnostics or health care industry.
- Impacting sales personality.
- Articulate and able to express self.
- Willing to be assigned anywhere in the Philippines
Competencies required:
Core Competencies:
- Adaptability
Maintaining effectiveness when experiencing major changes in work tasks or the work environment adjusting effectively to work within new work.
- Teamwork
Working effectively and cooperatively with others establishing and maintaining good working relationships with internal and external partners to facilitate the accomplishment of work goals.
- Initiative
Taking prompt action to accomplish objectives taking action to achieve goals beyond what is required being pro-active originating action to improve existing conditions and processes.
- Integrity
Maintaining promoting and modeling social ethical and organizational norms firmly adhering to codes of conduct and ethical principles.
- Innovation
Generating innovative solutions in work situations trying different and novel ways to deal with work problems and opportunities.
Functional Competencies
- Communication
Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Customer Focus
Developing and sustaining productive customer relationships; making customers and their needs a primary focus of ones actions.
- Persuasiveness/Sales Ability
Using appropriate interpersonal styles and communication methods to gain acceptance of an idea plan activity or product from prospects and clientele.
- Planning and Organizing
Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments and adjusts priorities when appropriate; allocating time and resources to complete tasks and projects.
- Technical/Professional Knowledge and Skills
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.
- Flexibility
Modifying behavior appropriately to reach goals. Using different behavioral styles to suit needs to situation.
- Motivation
Consistently display energy and enthusiasm due to personal desire to do well.
- Initiative
Originating action and actively influencing events to achieve goals.
- Tolerance for Stress
Always able to maintain effective performance under pressure and/or opposition to ideas.
- Innovativeness
Generating many imaginative and creative solutions in work related situations.
- Impact
Creating a good first impression commanding attention and respect showing an air of confidence.
Minimum Qualification:
.
- Bachelors degree in medical technology.
- 5 year of experience in laboratory environment field service technical call center or Diagnostics products.
- Lab science/med tech background preferred.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Philippines > Taguig City : Venice Corporate Center
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck or a powered piece of material handling equipment
Required Experience:
Senior IC
Employment Type
Full-Time
