On-site systems and software support engineer

Golden, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

On-site systems and software support engineer

Location: Golden CO (onsite)

Rate: $45 - $50/hr on W2

Summary

Seeking an on-site systems and software support engineer to provide hands-on technical support for applications software computers telephones audiovisual (a/v) systems and network devices. This role is customer-facing and requires strong troubleshooting communication and problem-solving skills to support faculty staff and students in a fast-paced environment.

Responsibilities

Deliver end-user support for hardware software operating systems (windows MacOS Linux) and A/V systems
Provide live event support including classroom and meeting technology
Install configure and troubleshoot computers peripherals phones WAPs and A/V equipment
Support virtual meetings streaming and recording solutions
Manage and resolve tickets; escalate complex issues as needed
Collaborate with technical teams and provide clear documentation Qualifications
Bachelors degree in it computer science engineering or related field (or equivalent experience)
4 years of IT support experience in customer-facing roles
Strong knowledge of operating systems networking and standard applications (google workspace office 365 teams zoom)
Excellent communication and customer service skills
Ability to lift 20 lbs. And support events during evenings/weekends as needed Preferred
Higher education or enterprise IT support experience
Familiarity with Crestron AMX Extron or CTS certification
Experience with Linux Intune or JAMF MDM

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.