CX Program Manager

Santa Clara - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

CX Program Manager Contract Onsite (Santa Clara CA)

About the Role

We are looking for a strategic detail-oriented Customer Experience (CX) Program Manager to lead cross-functional transformational programs that improve end-to-end customer and business this role you will be responsible for driving initiatives that span multiple departments-including IT Sales Marketing Product Channel Operations and more. You will partner closely with stakeholders to identify business goals define KPIs enforce program governance and ensure timely high-quality delivery of complex initiatives.

You will bring expertise in structuring business requirements managing cross-functional UAT driving program governance and fostering alignment across teams. This is a highly visible role that requires strong business acumen an ability to influence without authority and comfort in challenging the status quo to identify optimal solutions and best practices.

Key Responsibilities

Lead the end-to-end lifecycle of large cross-functional CX programs managing multiple projects concurrently.
Define project scope success metrics objectives resource requirements and timelines.
Build enforce and continuously improve governance project management processes templates and reporting tools.
Structure and shepherd detailed business requirement documentation and ensure alignment with IT solutioning.
Drive successful delivery by managing upstream/downstream dependencies risks scope changes and resource allocation.
Partner with IT Product Finance Sales Operations and other key stakeholders to bridge cross-functional workstreams and reduce silos.
Identify KPIs track performance metrics and ensure progress toward defined business outcomes.
Create executive-ready program updates dashboards and presentations; facilitate regular communication with stakeholders and leadership.
Conduct lessons learned and feedback loops to refine future delivery approaches.
Research analyze and recommend best practices and process improvements while constructively challenging current norms.

Required Qualifications

8 years of program management experience leading cross-functional business-impacting programs.
3 years of experience developing and managing business requirements and complex cross-functional UAT.
Experience with Professional Services lifecycle and systems strongly preferred.
Hands-on experience managing interdependent systems reporting and operational workstreams.
Strong understanding of technology-dependent project implementation.
Demonstrated success in influencing without direct authority in a matrixed organization.
Strong command of project and program management methodologies (Agile Waterfall Hybrid).
High proficiency in project tools (dashboards Gantt charts trackers etc.) and presentation tools (e.g. Google Slides).
Excellent interpersonal organizational leadership and communication skills.
Proven ability to communicate technical and business concepts clearly to various audiences including C-level executives.

Preferred Qualifications

Project Management certifications (e.g. PMP PgMP PMI-ACP Scrum Master).
Experience with Change Management practices and tools.
Lean Six Sigma or process improvement experience.
Familiarity with technical concepts and terminology within the storage or IT systems industry.

Job Type: Contract
Duration: 6M extendible
Location: Santa Clara CA
Work Setting: Onsite

Right Skale Inc headquartered in Pleasanton CA is an emerging global product development and platform engineering company. With a focus on digital transformation and cloud computing we provide end-to-end technology solutions and services from strategy architecture and consulting to software development.

CX Program Manager Contract Onsite (Santa Clara CA) About the Role We are looking for a strategic detail-oriented Customer Experience (CX) Program Manager to lead cross-functional transformational programs that improve end-to-end customer and business this role you will be responsible fo...