Desktop Support Engineer
Desktop Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION
Must Have:
Service Now Tool Active Directory SCCM (Microsoft Configuration Manager). Imaging / autopilot Intune / iPhones Office 365 Windows10 / 11 Video Conference room support. Printer Issues Hardware Troubleshooting Blue Screen Error / Hardware Issues Encryption Network Support.
Overview:
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration technical support and IT support to ensure the smooth operation of our organizations computer systems.
Responsibilities:
- Provide desktop support to end-users including troubleshooting hardware and software issues
- Install configure and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity for desktops and laptops
- Manage user accounts and permissions in Active Directory
- Assist with software installations and upgrades
- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
- Collaborate with team members to resolve complex technical issues
- Document technical procedures and solutions for future reference
Qualifications:
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of network administration technical support and IT support principles
- Proficiency in operating systems such as Windows Linux and Mac OS
- Familiarity with office productivity software (e.g. Microsoft Office)
- Experience with SCCM Remedy or ServiceNow ticketing systems is a plus
- Knowledge of VPN technologies and remote access tools
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
Employment Type
Full-time
