Director, Rebate Operations
Director, Rebate Operations
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$ 140000 - 170000
1 Vacancy
Job Description
How you will help
As a Director Rebate Operations you will manage a rebate analyst on the Engagement Services team to ensure customer satisfaction and contract deliverables are provided in a timely and accurate manner which requires building and maintaining strong relationships as the primary point of contact for the accounts clearly communicating expectations driving client engagement and proactively addressing and assessing client needs.
Rebate agreements are becoming increasingly complex with massive amounts of diverse data stricter compliance rules and tighter deadlines. As a member of our team you will help clients overcome these challenges by using the HealthVerity Smart Contracts Manager. This innovative self-service platform streamlines and automates the entire rebate contract lifecycle reducing manual time-consuming tasks. By simplifying workflows it enhances efficiency transparency and flexibility enabling clients to efficiently negotiate and manage sophisticated agreements. Join us to make a real impact in transforming how rebate agreements are handled ensuring our clients stay ahead in a demanding industry. Your active communication between client needs and product development will ensure we build solutions that are efficient and competitive.
What you will do
- Research and analyze client questions related to invoiced products and corresponding rates and qualification and provide explanation information and interpretation within area of expertise
- Analyze manufacturer contract terms and perform contract setup support to ensure compatibility with rebate technology
- Guide and support the Engagement Services team to ensure projects are delivered on time and accurately with clear documentation of scopes of work and managed timelines
- Facilitate stakeholder meetings to address and escalate client issues bugs and enhancement requests to engineers for prompt resolution
- Advocate for ongoing process and product improvements proactively suggesting growth opportunities to the Smart Contracts team and leadership
- Collaborate to enhance the capabilities of the Smart Contract Manager product
- Host quarterly reviews and meticulously document all client meetings using standard templates
- Continuously refine templates and processes for better efficiency
- Provide guidance and knowledge transfer to direct reports and team members fostering a collaborative environment
How success is defined
- Client Management: Ensure customer satisfaction and clear effective communication
- Project Delivery: Complete client projects accurately and on time
- Issue Resolution: Quickly resolve operational and technical issues
- Process Improvement: Recommend system enhancements and growth opportunities
- Task Management: Efficiently handle multiple responsibilities
- Stakeholder Relations: Maintain strong internal and external relationships
- Industry Involvement: Participate in events to support business development
- Team Development: Mentor team members to foster a collaborative environment
- Product Collaboration: Work with engineering on client requests and enhancements
Required skills and experience
- Experience assisting with the coordination analysis and validation of rebate reports and distribution of payment allocations for rebate billing periods3 years of product/project or account management experience with demonstrated success in product definition activities for SaaS software UX and end user applications
- Experience working at a managed care organization or pharmaceutical manufacturer; preferably a PBM background
- Strong understanding of the claims adjudication process and pharmaceutical manufacturer rebate contract language and terms and conditions
- Knowledge of pharmacy claims reimbursement (ex. WAC ASP AWP discounts rebates admin fees etc.)
- Comfortable working with large datasets including different healthcare data types such as: claims enrollment clinical medical pharmacy contract and financial data from payers/providers
- Technical proficiency and effectiveness working closely with engineers
Base salary for the role is commensurate with experience and can range between $140000 - 170000 annual bonus opportunity.
Hiring Locations
Our main office is located in Center City Philadelphia where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together which is why we prioritize hiring in the Philadelphia area.
For certain roles we also hire from hub locationsregions where we have an established presence with multiple team members working remotely. While these employees primarily work from home we bring them together in person at lease once a year for team-building collaboration and strategic planning.
Due to tax and labor regulations we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:
Hub Locations:
- Philadelphia Pennsylvania
- Boston Massachusetts
- New York City New York
- Baltimore Maryland
- Washington D.C.
- Charlotte North Carolina
- Raleigh-Durham North Carolina
- Atlanta Georgia
- Chicago Illinois
Approved States for Remote Work:
CT DE FL GA IL IN MA MD MI NC NJ NY OH PA TN and VA.
About HealthVerity
HealthVerity is the leader in privacy-protected real-world data exchange transforming how healthcare and life sciences organizations connect and analyze disparate healthcare and consumerdata.We continue to innovate HealthVerityMarketplacethenationsfirst andlargestreal-world dataecosystemcomprising more than 75 leading data providers and over 340 million US patients. Combined with Identity Manager the industrys most accurate and efficient solution for patient identity privacy and governance wesupport critical applications in clinical development commercial strategyregulatory decision-making population healthunderwriting and more. HealthVerity has raisedmore than $140 million to date and works closely with its data providers partners and clients to Synchronize the Science.To learn more about HealthVerity visit.
Why youll love working here
We are making a difference Our technology is at the forefront of some of the biggest healthcare challenges in the world.
We are one team Our people define our culture and always will. We take time out to celebrate each other and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer with our 200-person team.
We are learners Every team member is continually learning no matter if weve been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients partners and each other.
Benefits & Perks
Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees with eligibility limited to those in permanent positions.
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Benefits: We offer a 401(k) plan and stock options. Health dental and vision coverage start on day 1 while 401(k) eligibility and stock options follow soon after.
- Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
- Generous PTO: Take time off as needed targeted at 4 weeks per year including vacation personal and sick time plus paid parental leave.
- Parental Leave: 12 weeks paid leave for childbearing surrogacy and adoption; 6 weeks for non-childbearing parents.
- Comprehensive and individualized onboarding: mentorship program departmental talks and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s hands-on leadership that is goal-and growth-oriented for each team member and an annual budget to support professional development pursuits
We believe incorporating different ideas perspectives and backgrounds make us stronger and encourages an environment where ageism racism sexism ableism homophobia transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or on the basis of disability. At HealthVerity were working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.
If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to
Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.
Required Experience:
Director
Employment Type
Full Time
