Marketing Specialist (Aftersales Team)

Join the Mitsubishi Motors North America (MMNA) Team!

About the Job

We are growing our Aftersales division with a renewed focus on marketing initiatives that support dealer engagement and customer retention. The Aftersales Marketing Specialist will assist in the execution and tracking of incentive programs and promotional campaigns helping ensure smooth operations and accurate reporting.

This role is ideal for someone detail-oriented creative and collaborative with an interest in marketing operations and campaign support.

This role reports to Sr. Manager Aftersales Marketing.

Role Summary:

The Aftersales Marketing Specialist provides administrative and operational support for MMNAs Aftersales marketing programs. This includes assisting with campaign logistics data entry reporting and coordination with internal teams and vendors.

As an Aftersales Marketing Specialist You Will:

• Marketing Program Support
  • Assist in collecting and organizing data related to Aftersales marketing programs.
  • Help prepare performance summaries and reports for internal review.
• Incentive Program Coordination
  • Support the setup and documentation of parts/service incentives and contests.
  • Assist in tracking program participation and results.
• Campaign Execution
  • Coordinate promotional campaign materials and communications.
  • Monitor timelines and ensure deliverables are submitted on schedule.
• Reporting & Documentation
  • Maintain accurate records using tools such as SAP MDL and Business Objects.
  • Assist with co-op claim processing and monthly reporting tasks.
• Creative Asset Support
  • Update marketing collateral and digital content under guidance from the marketing team.
  • Coordinate with vendors for asset delivery and revisions.
• Cross-Functional Collaboration
  • Provide administrative support to marketing finance and field operations teams.
  • Assist in updating content on MDL and Owners Portal.
• Budget & Invoice Tracking
  • Support invoice processing and budget tracking activities.
  • Ensure documentation is complete and submitted for approval.

Measuring Your Momentum:

First 90 Days Getting Up To Speed:

• Complete onboarding and training on internal systems; SAP MDL Business Objects and co-op claim tools.
• Understand the structure and goals of key Aftersales programs including Co-op and drop ship partnerships.
• Shadow team members on active campaigns or incentive programs.
• Support the delivery of a creative asset (e.g. flyer email digital banner).
• Take ownership of routine tasks such as invoice tracking and Co-op reconciliation.

Year 1 Victory Lap:

• Campaign / Incentive Support
  • Provide consistent support for 5 campaigns or incentive programs including documentation tracking and reporting.
  • Support the delivery and revision of at least 5 creative assets coordinating with vendors and internal teams.
• Reporting & Claims
  • Demonstrate proficiency in co-op claim processing invoice tracking and budget documentation.
  • Deliver accurate user-friendly co-op claim and program utilization reports.
  • Validate claim categories and produce new monthly report for management.
• Professional Growth
  • Complete 8 new trainings/processes.

Ready to Join The Team You Should Have:

• Bachelors degree in marketing Business Communications or related field.
• 2 years of experience in marketing business operations or administrative support.
• Strong organizational skills and attention to details.
• Ability to work collaboratively in a team environment.
• Excellent communication and project management skills.

Extra Horsepower (Profile Differentiators):

• Experience in automotive environments and fast-paced environments.
• Familiarity with data visualization and reporting tools such as Power BI Tableau or SAP Business Objects.

Why Join Us

• Creative Freedom Meets Strategy Blend analytical rigor with creative execution to shape how MMNA communicates with its dealer network.
• High Visibility Projects Support national promotions and incentive programs that directly impact dealer performance and customer retention.
• Innovation in Aftersales Be part of a team investing in smarter systems digital platforms and new business models.

Pay Transparency:

The base salary for this position ranges between $24.04 to $27.11 an hour. The base salary will be based on a number of factors including the role offered the individuals job-related knowledge skills and addition to base salary we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match Mitsubishi Lease Program and a full range of medical financial and other perks and benefits.

Perks and Benefits:

• Family First:Enjoy comprehensive healthcare coverage including medical dental and vision plans.
• Be a Proud Mitsubishi Ambassador:Take advantage of our Discounted Employee Lease Car program covering insurance maintenance and registration fees with no down payment or credit check required.
• Secure Your Future:Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth:Access professional development opportunities including training tuition reimbursement and employee resource groups.
• Take Time for Yourself:Enjoy up to 30 days of paid time off including holidays vacation and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (2 days remote 3 days in-office) at our modern office located in the vibrant Franklin TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors we are committed to a set of core principles that guide our actions decisions and interactions. Our values reflect who we are as a company how we collaborate and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers Strengthen Trust
• Enrich Society
• Welcome All Facts Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All Work as a Broader Team

Diversity and How to Apply:

At MMNA we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. Were on the lookout for the ideal fit for each role valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply even if your profile doesnt precisely match the job description. We invite you to delve into a few thought-provoking questions in our application offering you the opportunity to showcase your unique talents and insights right from the start.

Once youve submitted your application expect to hear from us within 7 business days. Were committed to keeping you informed about the status of your application ensuring transparency and open communication throughout the process. We understand that perfection is a journey and if you ever have questions about your application or the process itself dont hesitate to reach out to your recruiter.

Mitsubishi Motors is proud to be an equal-opportunity employer excited about collaborating with talented individuals of all identities. We do not discriminate based on identity aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be celebrating our differences as the driving force behind a product that serves a global user base.

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process please email.

We hope you will join us on this journey where your dedication aligns with our values creating an environment that fosters growth collaboration and meaningful contributions.

Clickhere to learn more about what its like at MMNA!