Amazon Connect Solution Architect Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Technology Leadership & StrategyManagement Level
ManagerJob Description & Summary
About the role
The Amazon Connect Solutions Architect will play a critical role in designing implementing and optimising Amazon Connect contact centre solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS) a comprehensive understanding of contact centre operations and the ability to translate complex business requirements into effective technical solutions.
This is a hands-on role requiring various AWS to be combined together and successfully integrated with 3rd party solutions. Our Amazon Connect Solutions Architect will develop technical blueprints for effective transformations while guiding design and delivery processes to ensure solutions align with business needs and our strategic vision. This senior position will also require active mentoring of junior team members within our digital and technology practices.
What your days will look like
Solution Design: Design robust scalable and secure Amazon Connect solutions encompassing call flows IVR chatbots and integration with other AWS services and third-party systems.
Implementation: Lead the deployment of Amazon Connect projects ensuring solutions are delivered according to client specifications timelines and budgets.
Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance efficiency and customer experience.
Stakeholder Collaboration: Collaborate closely with business stakeholders project managers and development teams to gather requirements and deliver client-specific solutions.
Technical Leadership: Provide technical guidance and mentorship to junior architects and developers fostering a culture of continuous learning and development.
Documentation: Develop and maintain comprehensive documentation for architectural designs implementation plans and operational procedures.
Training: Conduct training sessions for internal teams and clients to ensure effective utilisation of Amazon Connect solutions.
Compliance and Security: Ensure that all solutions adhere to industry standards regulatory requirements and PwCs security policies.
This role is for you if
You have a Bachelors degree in Computer Science Information Technology or a related field.
You have experience in cloud architecture and AWS services and hands-on experience with Amazon Connect.
You have a proven track record of designing and deploying contact centre solutions.
You have proficiency in AWS services including Lambda S3 DynamoDB IAM and CloudFormation.
You have strong knowledge of telephony VoIP IVR and contact centre technologies.
Experience with programming languages such as Python JavaScript or .
Familiarity with CRM systems (e.g. Salesforce Zendesk) and integration best practices.
Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus.
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Analysis Coaching and Feedback Communication Creativity Embracing Change Emotional Regulation Empathy Guidewire BillingCenter Guidewire ClaimCenter Guidewire InsuranceSuite Inclusion Influence Insurance Consulting Insurance Rating Software Intellectual Curiosity Learning Agility Optimism PolicyCenter (Software) Professional Courage Project Management Rapid Experimentation 6 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 60%Available for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
