Outbound Cruise Sales Agent REMOTE US

Were looking foran amazing salesprofessional to join our team as a Personal Cruise Consultant. This is a fully remote/work from home be responsible for making outbound sales calls to guests who have expressed interest in Holland America Lines cruises; building relationships with guests to develop referrals and repeat business managing your database by contacting your guests at the right time with the right message using exceptional listen skills and asking qualified discovery questions to close the sale.

We are looking for energeticoutbound sales-minded and performance-driven individuals to join our team.

Heres a summary of what Holland AmericaLineis looking for in itsPersonal CruiseConsultant. Is this you

Successful candidates-

You will need strong sales skill time management skills the ability to multi-task strong written and verbal communication. You will also need to master the use of a new computer systems. Prior experience with Excel and Outlook preferred.

You will be a relationship-based sales consultant where on average you will place 40-60 outbound calls and generate 100 outbound emails each day and will be responsible for meeting performance metrics and objectives.

Benefits and perks

You can write your own success story with uncapped performance-based compensation: Compensation structure includes a base hourly wage plus sales-driven youve completed the 8 week paid training your earning potential is driven by your ability to sell cruise vacations. The more you sell the more you make!

• Opportunity to work remotely full time
• Travel perks:Enjoy and experience discounted cruises and travel for you and your family.
• Working Hours: An 8 hour shift Monday through Friday between the hours of 7 AM 6 PM PST weekends as needed.
• Occasional weekend overtime is available during peak sales periods but not required.
• Benefits package: Benefits for you and eligible family members begins on the first day of employment with no waiting period and include company shared medical dental and Health Savings Accounts as well as employee paid vision and flexible spending accounts. The company also pays for term life insurance and long-term disability coverage. Employees can purchase optional life insurance and other voluntary insurance programs.
• Paid time off includes holidays vacation and sick time.
• Professional development
• 401(k) and Employee Stock Purchase Plan offering up to a 15% discount on the fair market value of Carnival Cruise Line (CCL) stock.
• Compensation structure includes a base hourly minimum wage plus sales-drivenincentives
• Please note this position requires a 12-month commitment post-training before you are able to apply for other positions within the company

Compensation:

Holland America is very excited to outline our Personal Cruise Consultant compensation structure below.

• Minimum base wage is $15.00 per hour (or higher based on minimum wage guidelines for your location)
• Guaranteed Monthly Minimum Incentive: You will receive two incentives
  • Training Incentive: $1500 pro-rated from date of hire
  • Post-training: $2000 for first six months on Outbound Calls
• During the training period you will earn approximately $3200/month including incentive pay.
• Post-training (6 months) you will earn approximately $4400/month including incentive pay.
• First year selling: typical performers earn $50k/year and top performers $80k/year
• Experienced Personal Cruise Consultants: typical performers earn $65K/year and top performers can earn $100k

Your PCC journey:

Once you submit your application and pass the initial assessment you will be asked to complete a scheduled video interview. Successful candidates are invited to a virtual interview session. New hires will receive up to 8 weeks of paid training on our product systems and selling best practices. Once training is complete your true earning potential begins: we provide leads you build relationships and convert those leads into loyal guests. There is a very real learning curve in the first year but as you sharpen your skills and build your book of business your earnings will continue to grow.

The training class begins on:November 10th 2025

Hours for training are Monday - Friday 8 AM to 4:30 PM PST.

Working Hours: An 8 hour shift Monday through Friday between the hours of 7 AM 6 PM PST with 1 hour lunch and (2) 15 minute breaks. Weekends as needed.

We ask that you commit to the training and for the first 90 days of employment without any time off.

This position is 100% fully remote US only. (Please note we are not set up for remote work in AR CA CT DE HI IA KY LA ME MT MS ND NE NH NY OK OR SD VT WA WI WV and WY.)

WE ARE COMMITTED TO YOUR SUCCESS!

If you are selected as a Personal Cruise Consultant Holland America Line will provide you with work equipment. The company will pay for you amonthly Contact Center adjustmentof $50.00 to supplement your residential internet cost for business order for your residential internet to support our business model your residential internet must meet the following requirements:

• Must have high-speed non-satellite non-dial-up internet no mobile home internet. Cable or Fiber Optic internet is preferred.
• Must meet the required minimum download and upload speeds of 50 MPS down and 12 MPS up
• Must not have a data cap
• Must have computer hard-wired to the modem; Wi-Fi is not currently compatible with phone system.
  

Our CultureStronger Together

Our highest responsibility and therefore our top priorities are always compliance; environmental protection; and the health safety and well-being of our guests the people in places we visit and our Carnival family both shoreside and shipboard. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: Americais an equal opportunity employercommitted to the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status.


Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact.

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