Order Administrator (Onsite)

Date Posted:

Country:

United States of America

Location:

HIA32: Cedar Rapids IA 400 Collins Rd NE Cedar Rapids IA 52498-0505 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers service or billing complaints and obtaining customers names addresses billing information product numbers and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

WHAT YOU WILL DO:

• Applies basic skills in the execution of existing procedures.

• Obtains customers names addresses billing information product numbers and specifications of items to be purchased.

• Answers basic customer inquiries on product availability maintenance and the status of orders.

• Resolves basic customer service or billing complaints.

• Keeps records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.

• Serves as customer interface on product status and delivery.

• Responsible for scanning filing and archiving service order packets.

• Inducts customer returned goods (CRGs) into SAP creates and releases repair orders to the operations floor per the direction of the Customer Account Specialist.

• Reviews and completes pending sales billing.

• Conducts shipping tasks including quality checks for accuracy.

• Updates and maintains induction/shipping spreadsheets for tracking orders.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

QUALIFICATIONS WE PREFER:

• Experience utilizing Microsoft O365 products.

• Customer service experience.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:

Medical dental and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection.

Birth adoption parental leave benefits.

Ovia Health fertility and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan including up to 10 free counseling sessions.

Healthy You Incentives wellness rewards program.

Doctor on Demand virtual doctor visits.

Bright Horizons child and elder care services.

Teladoc Medical Experts second opinion program.

And more!

Learn More and Apply Now!

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.

The salary range for this role is 40000 USD - 82000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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