Facilities Assistant

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

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Job Description Facilities Assistant

At JLL it is our goal to provide experiences that will be long remembered by our clients. We set the
standard for superior experiences for our clients and our teams.

The Facilities Assistant is responsible for delivering exceptional client experience every day through
operations and proactive communication onsite.

The Facilities Assistant will be expected to increase the level of engagement andpartnership between JLL our service partners and our clients to provide superior service deliverywhile enhancing their individual personal and professional skills. This client-facing role provides theopportunity to combine your passion for service brilliant people skills and enthusiasm.

Key Responsibilities:
Serve as the initial point of contact for all Client employee inquiries issues troubleshooting
complements and feedback related to the services within the workplace with the primarygoal of positively impacting the care and comfort of Client employees and guests

Supports coordinate hard services/handyman repair list

Supports logging and follow up on work orders from initiation to completion

Manages mailroom/ courier requests and deliveries

Supports covering Front of House when necessary
Ensure works are executed in a manner consistent with the SLAs standard
processes professional brand image and compliant with applicable local laws rules andregulations.
Conduct routine walkthroughs and assessments of the soft and hard service delivery to ensure compliance with service level agreements policies and regulations and performance metrics to ensure flawless execution and stable service delivery for the Client
Support data collection analysis and reporting to ensure alignment with the Clients goals
and objectives
Strives to improve service performance
Works collaboratively within the account team in the delivery of the services across allbusiness lines (FM Engineering Transactions Projects etc.)
Intuitive service delivery anticipating needs or concerns and exceeding client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace; walks floors to ensure
Workspaces (offices desk conference rooms mailroom pantries etc.) are stocked andmaintained
Receives and responds to all requests to ensure questions / requests are answered
Identify potential risks and escalate as appropriate to ensure no privacy health and safety or securityincident or disruption to the Clients operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provider service delivery efficiencies
Perform additional job duties as requested

Qualifications
Bachelors degree or equivalent
3 5 years prior experience in hospitality facility / property management operations and/orknowledge of commercial real estate
Exceptional customer service skills with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal andexternal customer service
Ability to work independently strong prioritization and time management skills
Excellent verbal and written communication skills with the ability to communicateprofessionally
Proficient skills in Microsoft Office Suite (Excel Word PowerPoint Teams Outlook)

Location:

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.