Business Operations Manager Production (Contract, Fractional)
Business Operations Manager Production (Contract, Fractional)
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Job Description
About LILT
AI is changing how the world communicates and LILT is leading that transformation.
Were on a mission to make the worlds information accessible to everyone regardless of the language they speak. We use cutting-edge AI machine translation and human-in-the-loop expertise to translate content faster more accurately and more cost-effectively without compromising on brand voice or quality.
At LILT we empower our teammates with leading tools global collaboration and growth opportunities to do their best work. Our company virtuesWork together win together; Find a way or make one; Quicker than they expect; Quality is Job 1guide everything we do. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. Backed by Sequoia Intel Capital and Redpoint were building a category-defining company in a $50B global translation market being redefined by AI.
LILT is seeking a fractional Production Operations Manager to strengthen day-to-day translation production drive continuous improvement and support production workflows. This is a contractor role focused on measurable operational outcomes across cost quality and delivery speed.
Role summary
Scope: Own targeted production projects and improvements across Contribution Margin On Time Delivery and Quality. Stand up lightweight programs and cadences that scale.
Time: 1020 hours per week. Fractional contractor.
Purpose: Deliver short-cycle operational wins reduce defects and improve throughput using data process rigor and AI-augmented workflows.
Key responsibilities
Production performance:
Monitor and improve contribution margin on-time delivery and quality for priority accounts and workflows.
Run weekly production reviews with clear inputs metrics and follow-ups.
Team enablement
Document and train Production Team on new and improved tools and processes ensuring demonstrable understanding of the process
Change management - ensure adoption of new tools & processes leveraging data and engagement/communication skills to ensure broad rollout across the organization
Process design and optimization
Map current-state workflows identify bottlenecks and implement defect-prevention and zero-touch/zero-defect practices.
Lead Six Sigmastyle problem solving root cause analysis and standard work creation.
Agentic production enablement
Partner with BizOps and Production to operationalize agentic workflows.
Coordinate experiments prompt iterations and acceptance criteria into production-facing SOPs.
Program and project management
Convert ambiguous goals into defined projects with timelines owners and success criteria.
Drive cross-functional teams to achieve these goals proactively communicating progress risks and decisions needed to key stakeholders
Quality and risk management
Establish proactive checks and automated controls where feasible. Ensure corrective actions are verified and sustained.
Data and reporting
Pull and analyze operational data using SQL. Build lightweight dashboards or views for weekly and monthly operating rhythms.
Cross-functional coordination
Facilitate handoffs with Production Talent Management Revenue Operations and BI. Keep comms tight and outcomes transparent.
Required experience
5 years in Translation Operations or Production within Language Services including hands-on familiarity with linguist workflows Quality Assurance and delivery at scale.
Demonstrated Six Sigma or continuous improvement expertise in a tech-forward environment.
Strong SQL and data fluency. Able to self-serve analyses and validate results.
Project and program management in cross-functional settings with clear outcome tracking.
Nice to have
Experience with AI-augmented or agentic production flows prompt iteration or human-in-the-loop QA.
Familiarity with production KPIs and weekly operating cadences in BizOps-style orgs.
Comfort with Google Sheets Looker Studio Jira and similar tools used across BizOps and Production.
Engagement details
Contract fractional: 1020 hours per week
Location: Remote
Reporting: BizOps with close alignment to Production leadership
Compensation: Hourly rate commensurate with experience
Our Story
Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasnt used for enterprise products and services inside the quality just wasnt there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time machine translation didnt meet the quality standard for enterprise translations so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritized investments in Large Language Models human-in-the-loop systems and now agentic AI.
With AI innovation accelerating and enterprise demand growing the next phase of LILTs journey is just beginning.
Our Tech
What sets our platform apart:
Brand-aware AI that learns your voice tone and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100 native integrations with systems like Adobe Experience Manager Webflow Salesforce GitHub and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists for high-impact content that requires expert review
LILT in the News
Featured in The Software Reports Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILTs continues to be an intellectual powerhouse holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
Check out all our news on our website.
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at LILT we are committed to a fair inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including résumé screening assessment scoring and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns require accommodations or would like to opt-out of the use of AI in our hiring process please let us know at
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Required Experience:
Manager
Employment Type
Contract
