Senior Director, Services (EMEA & APAC) London
Senior Director, Services (EMEA & APAC) London
Posted on :
02-10-2025
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1 Vacancy
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Job Description
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.
At Emburse our mission is to help make our users lives and their businesses better. We are transforming how organizations manage corporate expenses travel and payments by humanizing work automating manual tasks and giving employees time back to focus on what matters most. We empower CFOs and finance leaders to provide their teams with simple intuitive solutions that ensure compliance drive cost savings and deliver outstanding employee experiences. Today we serve over 18000 customers and 12 million users worldwide including industry leaders such as Microsoft Pinterest Bosch the Bill & Melinda Gates Foundation and Estée Lauder.
As a Senior Director Services EMEA & APAC at Emburse you will own the full post-sales customer journey across our European and Australian markets. This includes Professional Services Managed Services and Customer Success with a focus on delivering exceptional implementations creating long-term recurring value and ensuring customer outcomes that drive retention growth and profitability.
What Youll Do
- Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact.
- Build lead and mentor a high-performing multi-country team across Professional Services Managed Services and Customer Success.
- Manage the Professional Services P&L driving revenue growth delivery efficiency and margin improvement.
- Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams.
- Ensure implementation excellence delivery quality and scalable methodologies across markets and customer segments.
- Collaborate with global product sales and finance leaders to align services strategy with corporate objectives.
- Partner with system integrators and channel alliances to expand delivery capacity pursue new growth opportunities and co-sell implementation packages.
- Drive operational excellence through the implementation of playbooks metrics and platforms such as Salesforce and Gainsight.
What Were Looking For
- 15 years of experience in B2B software (preferably SaaS) with a proven track record leading Professional Services Customer Success and/or Managed Services organizations.
- Strong domain expertise supporting the Office of the CFO in areas such as expense management travel technologies and payments.
- Demonstrated success scaling services and success motions across SMB mid-market and enterprise accounts.
- Solid financial acumen with experience managing P&L revenue growth and margin optimization.
- Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities.
- Exceptional leadership communication and cross-functional collaboration skills in a global matrixed environment.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Required Experience:
Exec
Employment Type
Full-Time
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