Sr. Director, Benefits Operations
Sr. Director, Benefits Operations
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1 Vacancy
Job Description
Ford is searching for a highly experienced and strategic leader to step into the role of Senior Director Benefits this critical position you will be accountable for the efficient accurate and compliantoperational deliveryof employee benefits programs across our large complex and diverse organization which includes both our salaried and union employee populations.
You will set the strategic direction forhowour benefits administration operates optimize our operational ecosystem (including systems processes and vendor performance) and ensure operational excellence at scale. You will be the relationship owner for key operational aspects with our benefits vendors lead a important team and ensure our operational framework seamlessly supports our employees and complies with all regulations including the specific and varied requirements of our collective bargaining agreements.
This role requires a proven operational leader with deep expertise in benefits administration a mastery of large-scale vendor operational management a passion for process optimization and technology leverage and demonstrated success leading teams in complex environments.
Responsibilities
Operational Strategy Governance & Oversight:
Provide strategic leadership and executive oversightfor the end-to-end operational execution of all employee benefits programs (health dental vision life disability retirement plans wellness leave management etc.).
Develop and champion the operational strategyfor benefits administration focusing on efficiency scalability accuracy compliance and service delivery across all employee segments (salaried and union).
Establish and enforce operational policies procedures standards and internal controls to ensure best practices and mitigate risk.
Set key performance indicators (KPIs) for operational effectiveness and service delivery and hold the team and vendors accountable for meeting these targets.
Comprehensive Vendor Operational Management & Partnership:
Hold accountability for the operational performance and partnershipwith all benefits administration vendors (health carriers TPAs retirement administrators benefits administration platforms etc.).
Lead strategic operational reviews with key vendors ensuring performance against contractual SLAs identifying areas for joint process improvement and addressing systemic issues.
Influence vendor roadmaps and service delivery modelsfrom an operational perspective to align with company needs and enhance the employee experience.
Negotiate operational terms and performance guaranteeswithin vendor contracts working closely with Legal and Procurement.
Oversee complex vendor billing reconciliation payment processes and financial audits related to vendor services.
Serve as the escalation pointfor critical vendor operational issues and drive timely and effective resolution.
Ensure operational processes support accurate financial reporting and reconciliation.
Operational Process Optimization & Technology Leverage:
Lead initiatives to continuously analyze redesign and optimize complex benefits administration processesand workflows leveraging technology and automation where possible.
Provide input and oversightinto the selection implementation and ongoing management of benefits administration systems (HRIS modules dedicated benefits platforms vendor systems).
Ensure seamless and accurate data flow integration and data governance between internal systems and external vendor platforms.
Oversee rigorous testing (including UAT) of system changes and vendor integrations.
Compliance Execution & Risk Management:
Own accountability for ensuring that all benefits operational processes procedures and vendor activities are in strict compliancewith federal state and local regulations including ERISA HIPAA COBRA FMLA ACA and the specific and often complex requirements stipulated in collective bargaining agreements.
Stay abreast of regulatory changes impacting benefits administration and lead the operational implementation of necessary adjustments.
Partner closely with Legal Compliance Internal Audit and external consultants on compliance audits and risk mitigation strategies for operations.
Employee Service Delivery & Experience (Operational View):
Define and lead the strategy for the operational service delivery modelthat supports the employee benefits experience. This includes internal support teams vendor call centers and self-service platforms.
Ensure operational processes and vendor performance contribute to a positive efficient and accurate experience for employees accessing benefits information and support.
Oversee the operational aspects of benefits communication delivery and ensure accessibility of information across all employee groups.
Implement mechanisms to monitor operational service levels and employee satisfaction with the benefits administration process and use feedback to drive operational improvements.
Operational Program Management & Transformation:
Lead and sponsor major complex operational initiatives and transformation projects such as implementing new benefits administration systems migrating to new vendors or overhauling core administrative processes.
Oversee project planning resource allocation budgeting and execution for key operational programs ensuring successful implementation and change management from an operational perspective.
Union Relations Operational Partnership:
Provide expertise on the operational feasibility administrative complexity and system capabilities required to support negotiated benefit terms in collective bargaining agreements.
Ensure operational processes and vendor configurations accurately reflect the diverse benefit structures across union contracts.
Team Leadership & Functional Development:
Lead mentor and develop a high-performing teamof benefits operations professionals.
Set the strategic direction and priorities for the benefits operations function fostering a culture of operational excellence accountability and continuous improvement.
Manage departmental resources effectively to meet strategic operational objectives.
Cross-Functional Executive Collaboration:
Build strong collaborative relationships with senior leaders across HR (HRIS Payroll Total Rewards Strategy Labor Relations) Finance Legal IT and other departments to ensure integrated and effective operational delivery of benefits.
Qualifications
Minimum Qualifications:
- Bachelors Degree or Masters Degree (preferred) in Human Resources Organizational Development Finance or any other related discipline or commensurate work experience.
- 10 years of work experience with a Masters degree or 12 years of work experience with a Bachelors degree in Total Rewards or a related field with some experience in a leadership role.
Preferred Qualifications:
- A Masters degree or relevant executive-level professional certification (like CEBS - Certified Employee Benefit Specialist or potentially a relevant operational or project management certification)
- Senior Professional in Human Resources (PHR)
- Certified Compensation Professional
- Certified Benefits Professional
What youll receive in return
As part of the Ford family youll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO retirement savings and stock investment plans incentive compensation and much more. You will experience a Work from Anywhere structure and the support needed to be successful in a remote environment. Youll also experience exciting opportunities for professional and personal growth and recognition.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
Required Experience:
Exec
Employment Type
Full-Time
