Junior Customer Support Specialist in German Market
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking a Customer Support Specialist who is a native or fluent German speaker to join our team in this role you will provide outstanding support to our customers addressing inquiries and resolving issues effectively. This position offers a hybrid work model combining both remote and on-site work with a schedule from 7 PM to midnight for 40 hours a week over 5 days.
Key Responsibilities
- Respond to customer inquiries via phone email and chat ensuring high-quality service and timely resolution of issues.
- Assist customers with product-related questions technical issues and account management.
- Maintain a positive attitude while managing customer interactions and delivering exceptional support.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Identify trends in customer feedback and escalate recurring issues as needed.
Qualifications
- Native or fluent German speaker with excellent communication skills.
- Proficiency in English is an advantage.
- Previous experience in customer support or a related field is preferred but not mandatory.
- Strong problem-solving skills and a desire to help customers.
- Ability to work independently and collaboratively in a team setting.
- Excellent attention to detail and organizational skills.
Benefits
- Competitive salary with performance-related incentives.
- Hybrid work model allowing for flexibility between remote and on-site work.
- Comprehensive training and onboarding program.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.
Work Schedule
- Full-time position: 40 hours per week.
- 8 hours per day.
- Shift: 7 PM to midnight 5 days a week.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
