German Speaking Customer Advisor in Malta!
German Speaking Customer Advisor in Malta!
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1 Vacancy
Job Description
Are you a proactive and customer-focused individual with a passion for e-commerce Do you speak fluent German and want to build a career in a dynamic international environment Were hiring a German-Speaking Customer Advisor to join our team in Malta. This is a fantastic opportunity for an empathetic professional to be the voice of our brand providing exceptional support exclusively through written channelsemail and live chat.
This role offers the best of both worlds: the camaraderie of a modern on-site office in Qormi Malta for two days a week and the flexibility of working from home for the remaining three days.
What Youll Be Doing
As a key member of our customer support team your main goal is to ensure a seamless and positive customer journey. Your responsibilities will revolve around providing top-tier service and support.
- Email & Chat Support: Youll handle a wide range of customer inquiries from product details and order status to shipping returns and account management.
- Issue Resolution: Youll investigate and resolve customer complaints efficiently and with a high degree of empathy always focusing on finding proactive solutions.
- Product Expertise: Youll gain and maintain in-depth knowledge of our e-commerce clients products services policies and promotions.
- Brand Advocacy: Youll act as a brand champion ensuring every customer interaction builds a positive brand image and earns customer trust.
- Data Entry & Feedback: Youll accurately log all customer interactions in our CRM system and provide feedback to help enhance the overall customer experience and operational efficiency.
What We Need from You
We believe that a positive attitude and a willingness to learn are just as important as prior experience. We will provide full training to the right candidate with the right mindset.
- Language Skills: Fluent/native proficiency in German (C2-level equivalent) is essential for communicating effectively with our clients. At least a B2-level proficiency in English is required for internal communication and training.
- Soft Skills & Attitude: You should have excellent written communication skills a strong customer-first mindset and be empathetic patient and positive.
- Tech-Savvy: You should be a quick learner who can easily navigate new software and CRM systems.
- Experience: Previous experience in customer service e-commerce or a similar role is a plus but not a must. We welcome candidates who are new to the field but possess the right skills and enthusiasm.
Why Join Us
We are committed to creating a supportive and rewarding work environment where our employees can thrive both personally and professionally.
- Competitive Compensation: We offer a highly competitive salary package that recognizes your skills and contributions.
- Relocation Assistance: For candidates moving to Malta from abroad we provide a comprehensive relocation package which includes paid flight tickets and initial accommodation.
- Career Growth: You will have access to continuous training and professional development programs with clear pathways for career advancement within our global organization.
- Exceptional Benefits: We provide health and life insurance competitive salary and many more benefits.
- Hybrid Work Model: Our 2 days on-site/3 days remote model offers the perfect balance between professional collaboration and personal flexibility.
- Amazing Location: Youll get to work and live on the beautiful island of Malta known for its sunny weather rich history and vibrant culture.
Ready to start your new chapter Apply today to join our team and become a vital part of our success story!
Employment Type
Full Time
