Patient Reg AssociateSwitchboard

The Registration/Switchboard Associate is responsible for interviewing and gatheringcomplete and accurate data to complete the admission/registration process accuratelyand efficiently in a courteous and professional manner. Obtains appropriate signaturesnotifies patients/guest of hospital regulations policies and services. Maintain patientsright to privacy and confidentiality. The Registration/Switchboard Associate isresponsible for operating a multi-line multi-extension switchboard performs pages on the intercom and radio systems and monitors all in-house alarms.

Position Accountabilities:

• Responsible for interviewing patients or their representative obtaining personal information or verifying information already on file including emergency numbers insurance and employment information.
• Responsible for obtaining and witnessing signatures on conditions of admission and initiating the advance directive process.
• Maintains privacy and confidentiality of all patients by actions and words.
• Operates multi-line multi-extension switchboard processing all incoming and outgoing communications in a timely and efficient manner.
• Operates hospital paging and radio systems. Takes messages answers questions and written documentation when appropriate.
• Monitor hospital alarms and when necessary be able to react in an appropriate manner when activated according to hospital policy.
• Maintains message and key log.
• Cross-trains within the department to effectively handle the functions of pre-admissions outpatients outpatient care physicians emergency registration and switchboard functions.
• Demonstrates good communication and organizational skills with patients coworkers physicians ancillary personnel and the community.
• Meets and greets every quest with an immediate smile eye contact proper body language and an appropriate greeting.
• Performs other job related duties as assigned.
• Highland District Hospital is committed to serving our community by providing quality healthcare in an atmosphere of safety compassion and excellence. It is the responsibility of all employees to interact with patients visitors and/or co-workers with compassion dignity and respect. Employees are to maintain positive behavior based standards approaches and attitudes with acommitment to interpersonal service.
• Responsible for compliance with HDH safety standards policies and procedures.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills of personnel so classified.

Applicant must be 18 years of age. High School graduate/GED recipient OR actively enrolled in High School as a student.