Client Delivery Specialist

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum delivering unmatched value transparency and efficiency to health plan clients across the country. Deployed by over 60 health plans including many of the top 20 and representing more than 160 million lives Machinify brings together a fully configurable and content-rich AI-powered platform along with best-in-class expertise. Were constantly reimagining whats possible in our industry creating disruptively simple powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This role is full remote

About the Opportunity

At Machinify were constantly reimagining whats possible in our industrycreating disruptively simple powerfully clear ways to maximize our clients financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team you will as a Client Delivery Specialist be responsible for facilitating the work product between Machinify and our clients across Complex Payment Solutions. This person will understand internal and client processes handle internal and external client requirements gathering analysis solution documentation integration and delivery validation. This person will recommend best practice solutions and processes prepare documentation monitor inventory and support workflow and process management for clients as well as colleagues across the Machinify Platforms.

What youll do

• Monitor client inventory in Machinify and client systems.
• Perform requirements gathering to problem solve for client issues arising in Operations day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
• Enter track and follow up on tickets to ensure timely resolution for client production issues.
• Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes process flow modifications escalations.
• Support the client invoicing and/or reconciliation processes.
• Generate and transmit client reporting as required.
• Communicate and discuss larger issues with IT and Operations teams continuing to act as liaison between teams until issues fully resolved.
• Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams acting as a support system to client teams.
• Set up new users for clients in Machinifys systems.
• Maintain system access requirements for client systems to perform inventory management work as necessary.
• Perform QA and UAT efforts as necessary.
• Other duties as assigned.

• 2 years experience in data production preferred; and health industry knowledge and experience a strong plus.
• Proven experience with business and technical requirements analysis elicitation modeling verification and methodology development
• Experience managing multiple clients/projects in a team environment
• Experience independently structuring and executing complex analyses

What will make you stand out

• Health Plan experience
• Payment Integrity experience
• If you have worked operationally in a health plan over a provider
• PMP certification

What Success Looks Like

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

Youve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

Youve been entrusted with greater responsibility indicating the companys confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: $70000-$90000 USD; role is eligible for Annual Performance Bonus

This is an exempt position. The salary range is for Base will be determined based on several factors including but not limited to skill set years of experience and the employees geographic location.

Whats in it for you

• PTO Paid Holidays and Volunteer Days
• Eligibility for health vision and dental coverage 401(k) plan participation with company match and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance short-term disability and parental leave.
• Remote and hybrid work options

What values well share with you

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify were reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity teamwork accuracy and flexibility. We do the right thing and we listen to the needs of our clients and their members. As tenured experts with unmatched experience we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally abandoning silos to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations and we give back to our communities through dedicating days for volunteering. Together Machinify is making healthcare work better for everyone and were passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable accordance with applicable state laws we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process please contact our People Operations team at address . See our Candidate Privacy Notice at: Experience:

Senior IC