Customer Service Representative
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Job Location:
West Jordan, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
The Customer Service Representative plays a key role in ensuring an exceptional experience for our customers partners and employees. This position is responsible for sales order entry and updates processing returns and credits issuing quotes and supporting customers via phone and addition this role will assist with front desk operations and provide administrative support. The Customer Service & Administrative Representative works as a liaison across departments - including Sales Marketing Planning Operations and HR - to resolve issues and support organizational success.
Responsibilities:
Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system
Process Returned Merchandise Authorizations (RMAs) credits and returns
Provide accurate quotes for standard and project-based inquiries
Respond to customer calls and emails promptly escalating issues when necessary
Partner with cross-functional teams to resolve customer concerns and ensure satisfaction
Maintain and distribute key reports; update management as required
Qualifications:
Associates degree preferred; High School Diploma/GED with relevant experience will be considered.
Minimum 3 years of experience in customer service order management or administrative support with evidence of increasing responsibility.
Experience in a manufacturing environment preferred.
ERP system knowledge required; JDE experience a plus.
Proficiency with Microsoft Outlook shared inboxes calendars and task management
Physical Activities:
Ability to lift and carry up to 40 lbs. occasionally movement within an office complex and outside in the field
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Widexhearing aidsdon’t just work spectacularly. They look spectacular too. Combining technology with functionality and aesthetics is a typical attribute of the Widex design. Of course, for Widex good design doesn’t just apply to the outside of our hearing aids but the ins ... View more
