Technical Support Engineer Mendix Trainee (Hybrid Boston, MA US)

Interested in joining a growing company where you will work with talented colleagues enhance a supportive and energetic culture and be part of the climate solution At Energy Solutions we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy carbon and water-use savings. Since 1995 weve harnessed that power to offer proven performance-based solutions for our utility government and institutional customers.

We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing this role you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals a problem-solving mindset and a team-oriented approach to ensure our systems continue to meet client and program needs. This role blends hands-on technical troubleshooting collaboration with development teams and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager.

This is a hybrid work opportunity. At ES this means working onsite at one of our offices a minimum of 1 day/week (currently Wednesdays) with flexibility for the remainder of the days. ES has offices in Oakland CA Orange CA Portland OR Chicago IL and Boston MA. At this time we are not accepting applications from candidates residing in the following states: Delaware Kentucky Mississippi Montana Nebraska North Dakota and Wyoming.

Responsibilities:

• Oversee and respond to customer inquiries complaints and technical issues through email phone and chat channels.
• Deliver user training and guidance on new or existing features in aclear and approachable manner.
• Troubleshoot and resolve application- or API-related issues with anemphasis on debugging and root-cause analysis.
• Document and investigate user-reported bugs escalatingappropriately when needed.
• Support internal teams with advanced issue triage and occasionaldata updates.
• Recognize recurring issues flag them for resolution and contribute toprocess improvements.
• Follow ITIL-aligned procedures to manage support requestsescalations and SLA compliance.
• Maintain accurate records of support activities and contribute toshared team documentation.
• Complete Mendix training and achieve developer certification within 6months.
• Contribute to the development of minor features and bug fixes usingthe Mendix platform after certification.
• Collaborate cross-functionally with teammates engineers and projectmanagers to ensure efficient resolution of customer issues.

Minimum Qualifications: (Quantifiable Skills i.e Years of experience)

• Bachelors degree in Computer Science Software Engineering or related field preferred or equivalent hands-on technical experience.
• Minimum 1 year of experience in software technical support(enterprise application support preferred).
• Solid grounding inprogramming fundamentals (data structures logic algorithms debugging techniques).
• Familiarity with REST APIs JSON and modern integration concepts.
• Experience with Jira Software and other Atlassian products (or similarissue tracking systems).
• Strong communication skills (verbal and written) and ability to explaintechnical issues clearly to non-technical users.
• Collaborative mindset with a desire to learn and mentor.
• Self-motivated detail-oriented and comfortable managing multiplepriorities

Preferred Qualifications: (Non - Quantifiable Skills i.e Strong analytical and problem-solving skills)

• Familiarity with Jira Confluence Slack and SharePoint.
• Experience with Python scripting or similar programminglanguages.
• Knowledge of IT service frameworks (e.g. ITIL) and SOC 2compliance practices.
• Background in energy efficiency clean energy or renewable energyprograms.
• Prior exposure to low-code development platforms such as Mendix

The salary range for this role is $65000 $85000 with a target compensation of $76500 based on experience and qualifications

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical dental and vision insurance other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on ones own skills knowledge and experience. To ensure the integrity and fairness of our interview process the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills knowledge and experience skills can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices insix different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location though in-office attendance requirements may vary by team. At this time we are not accepting applications from candidates residing in the following states: Delaware Kentucky Mississippi Montana Nebraska North Dakota and Wyoming.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application interviewing and/or completing any pre-employment testing or otherwise participating in the employee selection process please email .

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