Engagement Coordinator

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Under the direct supervision of the Engagement Manager the Engagement Coordinator will be responsible for supporting all Engagement programs and initiatives including DEIA talent engagement corporate social responsibility and guest experience in collaboration with the Engagement Manager and the Director of Engagement.

The ideal candidate possesses energy and enthusiasm regarding people and culture and demonstrates competency creativity and the ability to move fast think globally navigate ambiguity build solid relationships across multiple teams and execute effectively.

Essential Duties and Responsibilities:

Diversity Equity & Inclusion

Develop a general understanding of the overall strategy for the Centers DEI program
Assist in coordinating activities on behalf of the Center at functions aimed at building MWDBE participation and partnership opportunities.
Assist in compiling data reports and analyses to support the success of DEI programs training and related certifications

Talent Engagement

Represent the Engagement Department on the Culture Committee and support the committees programs
Assist in developing designing and posting content for PCC internal messaging in collaboration with the Director of Engagement and the Director of Marketing and Communications
Develop and maintain the annual awareness and initiative calendar recognition platforms..
Contributes to the ideation and rollout of recognition initiatives aligned with company culture.
Works closely with the Engagement Manager on team training to include but not limited to hospitality and DEIA best practices to promote an inclusive culture and drive engagement
Other duties as assigned.

Guest Experience

Support all customer and guest experience efforts with a focus on the proper techniques training servicing and protocols required to ensure exemplary guest and customer satisfaction and ensure PCC quality standards
Support the management of customer feedback by assisting in its collection analysis and dissemination through various channels including surveys internal reporting direct observations and one-on-one engagements
Assist in the event donation process inclusive of the coordination of staging and pick-up as well as identifying potential donation recipients
Assist in the coordination of the customer gift program
Works with the PHLCVB to manage the deployment of the concierge kiosk/desk for designated events. Inclusive of managing the concierge inventory coordinating the work orders for the kiosks/desks creating the signage for the kiosk and/or desk and ensuring all pertinent materials are available at the desk.
Answer inquiries from guests and customers and/or refer them to the proper department.
Support cross-departmental coordination during high-volume events to ensure a seamless guest experience.
Other duties as assigned

Skills and Abilities

Excellent interpersonal organizational and communication skills (written and verbal)
Passionate about people & culture
Ability to build trusted relationships and bring energy and enthusiasm
Must be proactive innovative organized and disciplined
Flexible and enthusiastic in implementing plans
Excellent time management skills
Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
Demonstrated ability to solve complex challenges under pressure
General knowledge of talent recruitment management and development and employee relations
General knowledge of current advances in people and culture change
General knowledge of graphic design and/or Photoshop software and Excel
Analytical and critical thinking ability
Outcome-focused and self-motivated
Able to balance attention to detail with swift execution
Ability and willingness to work irregular schedules and hours in a fast-paced environment.

Required Experience:

Essential Duties and Responsibilities:

Diversity Equity & Inclusion

Develop a general understanding of the overall strategy for the Centers DEI program
Assist in coordinating activities on behalf of the Center at functions aimed at building MWDBE participation and partnership opportunities.
Assist in compiling data reports and analyses to support the success of DEI programs training and related certifications

Talent Engagement

Represent the Engagement Department on the Culture Committee and support the committees programs
Assist in developing designing and posting content for PCC internal messaging in collaboration with the Director of Engagement and the Director of Marketing and Communications
Develop and maintain the annual awareness and initiative calendar recognition platforms..
Contributes to the ideation and rollout of recognition initiatives aligned with company culture.
Works closely with the Engagement Manager on team training to include but not limited to hospitality and DEIA best practices to promote an inclusive culture and drive engagement
Other duties as assigned.

Guest Experience

Support all customer and guest experience efforts with a focus on the proper techniques training servicing and protocols required to ensure exemplary guest and customer satisfaction and ensure PCC quality standards
Support the management of customer feedback by assisting in its collection analysis and dissemination through various channels including surveys internal reporting direct observations and one-on-one engagements
Assist in the event donation process inclusive of the coordination of staging and pick-up as well as identifying potential donation recipients
Assist in the coordination of the customer gift program
Works with the PHLCVB to manage the deployment of the concierge kiosk/desk for designated events. Inclusive of managing the concierge inventory coordinating the work orders for the kiosks/desks creating the signage for the kiosk and/or desk and ensuring all pertinent materials are available at the desk.
Answer inquiries from guests and customers and/or refer them to the proper department.
Support cross-departmental coordination during high-volume events to ensure a seamless guest experience.
Other duties as assigned

Skills and Abilities

Excellent interpersonal organizational and communication skills (written and verbal)
Passionate about people & culture
Ability to build trusted relationships and bring energy and enthusiasm
Must be proactive innovative organized and disciplined
Flexible and enthusiastic in implementing plans
Excellent time management skills
Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
Demonstrated ability to solve complex challenges under pressure
General knowledge of talent recruitment management and development and employee relations
General knowledge of current advances in people and culture change
General knowledge of graphic design and/or Photoshop software and Excel
Analytical and critical thinking ability
Outcome-focused and self-motivated
Able to balance attention to detail with swift execution
Ability and willingness to work irregular schedules and hours in a fast-paced environment.