Resident Services Rep

Job Title: Resident Service Representative
Location: Wegmans Family Cottages - 1555 Long Pond Rd Rochester NY 14626
Hours Per Week: 40 hours
Schedule:8:00 AM - 4:30 PM 2 weekends/month

SUMMARY:
Provides general clerical support and organization to the units staff through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.

RESPONSIBILITIES:

• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.
• Responsible for organizational processes of the unit including the following: telephone triage verbal and written communication appointments and resident transportation organizational calendars for such things as lab work supplies to be ordered etc.
• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results lab work results in a timely manner.
• Monitors and sets physician schedules consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.
• Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
• Oversees the clerical process of residents admission discharge ensuing proper identification of residents room personal belongings and medical records.
• Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.
• Acts as a Receptionist provides telecommunication coverage acts as information desk for the department relaying messages etc. Oversees smooth information flow including mail photo copying faxing and other unit communication in a timely manner.
  

REQUIRED QUALIFICATIONS:

• None.
  

PREFERRED QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Associates degree and knowledge of medical terminology preferred.
• One year of clerical experience preferably in Health Care.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.