Client Service Specialist, Sheldon
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description
If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
This is a grant-funded position.Position Overview:
The Client Service Specialist (CSS) will support clinical and non-clinical services by coordinating all aspects of the medical clinic through front desk support. The position can support front desk operations at all Clinical Health Services (CHS) locations if needed. CSS answers phones schedule appointment support clinic flow and provide day to day service to the public coming for services. The CSS will ensure compliance with all Harris County Public Health policies and procedures by supporting the clinic operations.
Duties & Responsibilities:
- Interviews client to collect required information for eligibility determination using grant and payor guidelines.
- Manage administrative duties such as reception appointments and telephone calls.
- Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
- Handle minor cash handling responsibilities including collecting co-pays.
- Ensure medical record policies and procedures are followed including those dealing with patient confidentiality (HIPAA compliance).
- Complete service activity reports client revenue reports client satisfaction surveys and other periodic reports as required.
- Participates in the transportation of program supplies to and from event locations and adhering to county vehicle operation policies when applies.
- Maintains inventory by ensuring office supplies are always in-stock and order as needed.
Harris County is an Equal Opportunity Employer
Requirements
Education:
- High School Diploma or equivalent
Experience:
- At least two (2) years of experience performing clerical office duties in a health care setting (hospital physician or dental office).
Knowledge Skills and Abilities:
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook).
- Excellent communication skills (verbal & written).
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
- Ability to maintain confidentiality when dealing with sensitive information.
- Ability to engage and explain services to potential clients.
Core Competencies:
Organizational Leadership- Understands the organizational mission.
- Understands ethics and public good; is concerned with public trust.
- Demonstrates respect for the opinions and beliefs of others.
Collaboration
- Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission.
- Demonstrates a sense of responsibility for the success of the group.
- Collaborates with others to improve quality and address needs.
Innovation
- Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy sensitivity and respect
- Behaves in an honest fair and ethical manner and models high standards
- Assesses and recognizes own strengths and weaknesses
Communication
- Communicates clearly effectively and persuasively both orally and in writing
- Writes in a clear concise organized and convincing manner for the intended audience.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Education:
Bilingual: Spanish & English.
Experience:
One (1) year of using Electronic Health Record Epic.
General Information
General Information
Position Type and Typical Hours of Work:
- This is a Full-Time Grant-Funded position.
- Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm.
- Other days and hours as required per the clinics and programs needs.
Work Environment:
- This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands:
- This role requires the ability to lift carry push pull up to twenty (20) pounds and bending & standing for periods at a time.
Work Location:
- Harris County Public Health: Sheldon Hub - 8540 C.E. King Parkway Houston TX 77044.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
