Chatbot Conversational AI Developer

Position : Chatbot Conversational AI Developer (IBM Watson Google Dialogflow CX LivePerson Amazon Lex NLP)

Location : Hartford CT (Hybrid)

Duration : Long term contract

Primary Skill Set : IBM Watson

Secondary Skillset : Chatbot conversational AI tool (i.e Google Dialogflow CX LivePerson Amazon Lex )

Job Description:

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design develop test deploy and maintain a chatbot
• Troubleshoot bots debug and deploy chatbots on various channels (voice/chat)
• Leveraging AI NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications:

• 5 years software delivery experience
• 3 years of Chatbot development experience with IBM Watson Assistant or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX LivePerson Amazon Lex )
• 3 years training and improving intent recognition by curating the appropriate training data sets
• 3 years applying Conversational AI best practices (e.g. NLP and training data best practices)
• 1 years of experience in CICD Git unit-testing and source code management
• 1 years of knowledge of cloud development and deployment principles
• 1 years of working in an Agile environment with knowledge in DevOps approaches end-to-end software development processes and business requirements

Preferred Qualifications:

• Experience with working on watsonx Assistant and watsonx Orchestrate
• Backend (server side) development experience either in Java
• Multi-language background and experience working with programming languages such as Python Java Javascript/Typescript
• Experience with IBM Voice gateway and / or IBM Discovery is a plus
• Knowledge of automated speech recognition including SSML tagging for TTS