Host-Canopy by Hilton Grand Rapids Downtown
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
The Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotels restaurants continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL JOB FUNCTIONS:
Welcome guests and ascertain their dining needs.
Seat guests and manage the seating chart.
Receive incoming calls and provide information needed in polite and professional manner.
Take room service calls and orders and accurately communicate them to the kitchen.
Monitor restaurant activity to determine seating and dining flow.
Perform opening and closing duties as needed.
Completes side work to include polishing/rolling silverware stocking condiments and glasses sweeping and cleaning as directed by supervisor. Practices clean as you go method and sanitation standards.
Stock and clean host stand/podium.
Ensure knowledge of menu and all food products.
Uses guests names whenever possible and learns guest preferences.
Follow proper cashiering functions by completing/closing guest checks and submitting information into POS system.
Respond to guest inquiries and requests in a timely friendly and efficient manner.
Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Outstanding customer service skills and ability to attend to guests and associates in an attentive friendly courteous and service oriented manner.
Must be able to speak read write and communicate in English to adequately perform the duties of the job.
Able to wear proper uniform and name tag at all times in accordance with Lodgco policies and procedures.
Ability to multitask and prioritize daily workload.
Outstanding organizational and time management skills.
Must be energetic and able to work in a fast-paced environment.
Must be detail-oriented and able to work both independently and with a team.
Must be able to show initiative including anticipating guest or operational needs.
Must be able to work varying schedules that include evenings weekends holidays and extended hours as business dictates.
Ability to learn and apply hazardous chemical training standards during new hire introductory period.
Able to wear proper uniform in accordance with Lodgco Hospitality policies and procedures.
Perform other duties as requested by management.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
High School diploma or equivalent experience required.
6 months of experience working in a related position.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid drivers license and safe driving record may be required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is required to stand for entire shift balance reach push pull lift grasp feel talk hear see smell taste and perform repetitive motions that require manual dexterity.
This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally. The employee is required to have visual acuity to operate machinery and tools determine accuracy neatness and thoroughness of food and make general observations of facilities. This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.
