Aviation Sustainment Engineer

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Zipline

Do you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution to providing on-demand home delivery for Walmart to enabling healthcare providers to bring care directly to U.S. homes we are transforming the way things move for businesses governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need when you need it. Through our technology which includes robotics and autonomy we are decarbonizing delivery decreasing road congestion and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Do you love finding creative ways to solve time-sensitive mission-critical technical and operational problems The Aviation Sustainment Engineering (ASE) team is the first responder whenever our customers encounter issues and are tasked with providing prompt sound customer-centric solutions to facilitate unblocking our customers to perform critical deliveries. Furthermore the ASE team is responsible for monitoring the in-field performance of our aircraft and ground equipment identifying trending issues supporting mitigation activities before identified issues significantly impact our operations and providing insight to cross-functional stakeholders to enable targeted improvements to cost reliability and operational availability of our fleet.

As an Aviation Sustainment Engineer your job will be to ensure our customers are always able to perform mission-critical deliveries especially as we continue to scale. This means not only being savvy in solving todays problems but also maintaining a high-level view and being proactive in identifying inefficiencies bottlenecks and other future operational challenges the company may face. You will work closely with Field Support Engineers various operational leads and our flight and fulfillment operators to eliminate issues early and drive operational improvements to ensure Zipline succeeds as we scale. If working in a highly cross-functional environment solving complex problems and driving continuous improvement appeal to you youll thrive here.

What Youll Do

Develop system-level specialization with applicable domain expertise across either our Aircraft or Ground Systems:

Aircraft Systems: Become the go-to subject matter expert on troubleshooting and repairing aircraft systemsspecifically in the domain of onboard software or drone communications (e.g. C2 over cellular or line-of-sight).
Ground Systems: Become the subject matter expert on troubleshooting and repairing launch recovery and ancillary systemsparticularly in the domain of electromechanical components such as motors sensors and relays.

Monitor in-service feedback and triage emergent technical and operational issues partnering with Field Systems Engineers Design Engineering and Operations to develop both timely mitigations and long-term solutions
Lead root cause investigations and support containment corrective and preventive actions (RCCA/PA) with clear technical insight
Maintain broad visibility into fleet performance; perform data deep dives to uncover trends generate intuitive visualizations and deliver actionable insights to stakeholders
Own the development and maintenance of operator-facing documentationincluding troubleshooting guides and field procedures that help frontline teams deliver reliable service
Provide domain expertise in support of continuous improvement initiatives enhancing system reliability capability and usability where applicable

What Youll Bring

You have a background in engineering field service or maintenance with experience working on embedded systems or highly autonomous platforms
You have the ability to translate between operational needs and technical solutions across domains like software communications and electromechanical systems

You have a track record of diagnosing and resolving complex technical issues in fast-paced high-stakes environmentsideally with hands-on exposure to hardware-software interactions
You have the grit resourcefulness and resilience to thrive in novel uncertain and constantly evolving business and operating contexts
You have basic fluency in data analysis using languages like Python and SQL
You can communicate effectively (verbally and in writing) and have the ability to build and maintain strong working relationships with a variety of cross-functional stakeholders
You are motivated by helping people and unblocking operations
You are willing to work some nights/weekends and travel roughly 10-15% of the time
You are eligible to work in Nigeria and willing to relocate to a Zipline distribution center in your country of employment

Candidates from adjacent domainssuch as IT networking or systems integrationwith relevant hardware exposure and a strong interest in drone technology are encouraged to apply.

What Else You Need to Know

Note: We are currently hiring for two open positions: one focused on Aircraft Systems and one on Ground Systems. If you have a preference or relevant experience aligned with either track please feel free to indicate it in your application.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

About ZiplineDo you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherev...