Technical Support Engineer

Walter Everett is a specialist recruitment agency and we are currently supporting our client in the search for a talented and driven Technical Support Engineer to join their team in Glasgow.

What You’ll Be Doing

Key Responsibilities

Technology Administration and Operations

• Deliver accurate and timely support for queries incidents events and change requests.

• Proactively monitor infrastructure and resolve issues.

• Respond to and recover from incidents in line with service level agreements.

• Carry out configuration tasks in compliance with technical and security policies.

• Participate in an on-call rota to ensure 24x7 operational support.

Software Management

• Perform maintenance on systems including patching and version updates.

• Support audits and capacity planning activities.

• Analyse and mitigate security vulnerabilities.

Project Support

• Assist with project-related infrastructure changes and modernisation.

• Create and maintain technical documentation for design build and operational procedures.

• Support environment automation to streamline deployments and configurations.

What Experience You’ll Bring

Skills and Experience

You’ll have a proven track record in supporting infrastructures across a range of technologies. Experience with the following is highly desirable:

• Network & Security: Cisco (LAN/WAN/WLAN/Telephony) Fortinet (WAN / SD-WAN) Check Point Palo Alto Infoblox (DHCP & DNS) Bluecoat Zscaler

• Load Balancing & Proxies: Citrix NetScaler

• Web Services: Apache Web Servers (intranet/internet-facing)

• Protocols: Strong knowledge of IP services and routing protocols (OSPF BGP EIGRP)

• Tools & Platforms: Experience with Catalyst Center FortiManager Panorama

• Scripting/Automation: PowerShell Terraform Ansible (or similar)

• ITSM Systems: Familiarity with support ticketing platforms

Competencies & Attributes

• Strong communicator both verbal and written with the ability to explain technical details to various audiences.

• Excellent interpersonal skills and ability to thrive under pressure.

• Client-centric mindset with a drive to provide excellent service throughout the client journey.

• Eagerness to stay current with emerging technologies and best practices.

• Fast learner with a proactive attitude.

Qualifications & Requirements

• Relevant IT certifications (e.g. Cisco CCNA Fortinet FCA Check Point CCSA)

• Hold or be willing to complete BS7858 clearance

• Valid UK Driving Licence (travel required)

This is an excellent opportunity to be part of a dynamic team within a business that values innovation collaboration and growth. If you’re a hands-on motivated engineer looking to contribute to exciting projects with real-world impact we’d love to hear from you.

Apply now or reach out to Walter Everett for more information.

Reasonable Adjustments

We are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the hiring process or to perform this role please let us know and we will do our best to accommodate your needs.