EBusiness Integration Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The position is responsible for the successful integration and onboarding of clients to an E-Commerce solution leveraging Procurement Systems. This position will supervise the transfer of clients from the implementation stage to the customer service stage including driving innovative solutions to improve internal/external customer satisfaction and financial performance. The position supports PunchOut and marketplace experiences through the implementation of digital catalogs including but not limited to a Static and PunchOut experience.
- Serve as the primary liaison between Sherwin Williams customers and procurement systems to ensure that all products and invoicing requirements meet customer standards.
- Partner with the Sales Finance and IT teams to ensure to ensure the procure to pay cycle for customers operates efficiently and within customer expectations.
- Collaborate with Digital Customer Operations and Marketing teams to deliver a best in class PunchOut experience for customers.
- Drives prioritization of work through alignment between sales and supporting operational teams.
- Sets timeline and objectives for customer integrations and billing team to ensure key launch dates are met.
- Primary contact for procurement systems to onboard customers and maintain accounts.
- Identifies needed enhancements to maintain a competitive advantage whether with process technology or customer experience.
- Resolve customer issues system defects and compliance issues.
- Accurately maintains and updates customer account information to assure all locations can access Punchout and receive electronic invoices.
- Develop and maintain process documentation to ensure quality standards and practices are consistent up-to-date and communicated across the team.
- Develop and implement automated processes for the maintenance of all supported EDI customers.
- Manage and support a team of 2.
- Maintain customer profiles so that customer information can be easily accessed by various SW departments.
- Monthly and ad hoq reporting.
Qualifications
FORMAL EDUCATION:
Required:
- Bachelors Degree or equivalent experience is required in preferably in Marketing Supply Chain Business eCommerce.
KNOWLEDGE & EXPERIENCE:
Required:
- Minimum 2 years eCommerce and/or marketing experience are required.
- Effective communicator
- Solution oriented mindset
- Must be able to manage many projects at once
Preferred:
- Store/sales knowledge and experience along with point-of-sale (POS) and Price Record Card (PRC) pricing structure knowledge preferred.
- Experience working with the National/Strategic Accounts Sales Organization and management is a plus/preferred.
- Project Management skillset
TECHNICAL/SKILL REQUIREMENTS:
Required:
- Working directly with all levels of management and field personnel.
- Continuing to update knowledge regarding changes in internal systems and new E-commerce solutions in the marketplace.
- Developing a strong understanding of procurement systems and the type of programming effort required to make changes.
Preferred:
- Project development timelines and successfully communicate these to internal and external stakeholders.
- Determine the most appropriate process for establishing and maintaining customer catalog. Make recommendations for catalog format and content.
- Work with stores and sales group to determine and perform the appropriate course of action to ensure successful EDI transmission and implementation.
Required Experience:
IC
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
