2nd Level Technical Support Specialist Noble Gas & IOMS Instruments
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Job Location:
Hemel Hempstead - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory SettingJob Description
Job Posting: 2nd Level Technical Support Specialist for Noble Gas & IOMS Instruments
Job Summary
We are looking for a highly skilled 2nd Level Technical Support Specialist to join our team providing expert support for Noble Gas (Argus Helix) and other IOMS instruments. This exceptional opportunity allows you to be the go-to technical expertensuring flawless instrument installations solving complex issues and delivering outstanding customer experiences. Youll collaborate with European teams support new product introductions and empower customers through training and knowledge-sharing initiatives.
Key Responsibilities
- Technical Support & Troubleshooting: Provide advanced remote and on-site support using digital tools and diagnostic technologies.
- Installation & Repair: Installing instruments performing complex repairs and ensuring efficient functionality.
- Customer Support: Deliver timely high-quality solutions that exceed customer expectations while maintaining professional trust-based relationships.
- Knowledge Sharing: Contribute to the technical knowledge base host Tips & Tricks sessions and deliver tailored training programs.
- Customer Concern Resolution: Actively addressing customer concerns defining action plans and participating in weekly review calls.
- New Product Integration: Support product introductions special installations and updates.
- Collaboration & Compliance: Work closely with cross-functional teams and follow ethical business conduct guidelines.
Qualifications
- High school diploma or equivalent experience in a technical or scientific field (chemistry biology electronics or related).
- 5 years experience in technical support field service or instrumentation (with exposure to related techniques and applications).
- Strong technical knowledge of instrument service and support processes.
- Excellent English communication skills (verbal and written); additional languages are a plus.
- Proven ability to manage customer relationships tackling complex issues and elevating customer happiness.
- Strong organizational skills with the ability to prioritize multiple tasks.
- Valid drivers license and willingness to travel internationally (up to 70%).
Why Join Us
- Be part of a global leader in scientific instrumentation.
- Work on brand new Noble Gas and IOMS technologies that advance research and innovation.
- Enjoy a role with variety: troubleshooting training customer interaction and product development.
- Make a measurable impact by ensuring customers success!
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
