Project Support & Quality Engineer

General Overview

At ThinkOnward were more than a companywere a global community of experts and problem solvers. Our mission To inspire and activate our community uniting their passion wisdom and creativity to cleverly solve complex geoscience and data science challenges for our clients. Together we equip our talented community of geoscientists and data scientists with cutting-edge tools data and resources. We specialize in pushing boundaries fostering collaboration and delivering innovative solutions that accelerate value-adding decisions.

Our two core market offerings are helping solve some of the energy industrys biggest challenges.

• Subsurface Solutions: Through our Open Talent Community and cloud-based Projects platform we apply cutting edge AI-driven workflows to deliver a reduction in time to investment decisions for our clients by 20-30%.
• GenAI Solutions: We assess and benchmark many tools and models objectively and offer market intel as a subscription model. We select and partner with top technology vendors to integrate into our Project services to make GenAI applicable in production for business-critical subsurface workflows.

Our valuesRe-Imagine What Matters Get It Done Fail Fast and No Egoguide us. Our vision is to be the go-to platform that empowers energy companies to accelerate decision-making evolve workflows and achieve impactful results through our global community advanced AI/ML technology and open innovation model.

Summary:

ThinkOnward is seeking an experienced Project Support & Quality Engineer to ensure our ExpertsinResidence (XiRs) have highperforming secure and fully provisioned environments and that our Community platform ships with robust automated test coverage. This is a handson individual contributor role with a 60% focus on project support and environment quality (for XiR workspaces on AWS AppStream) and 40% on automated test development across our frontend (web ) and backend (GraphQL) services within our CI/CD and data pipelines.

What Youll Do

Project Technical Support & QC Specialist for XiR Environments (60%)

• Provision & Support AWS AppStream envfor XiRs based on Sponsors requirements; ensure the right applications are installed configured and properly licensed and that required subsurface datasets are accessible.
• Validate environments endtoend before project start (golden image checks performance metrics checks license/entitlement verification data storage AWS quotas) and provide timely triage during execution.
• Ensure data availability (e.g. S3 objects network shares) and troubleshoot ingestion/permission issues with Engineering/DevOps.
• Implement and follow SOC 2aligned procedures; contribute to authoring/refining policies checklists and controls for environment setup access and incident handling.
• Document runbooks and known issues for repeatability; create concise XiR quickstart guides and health checklists.
• Participate in an afterhours support rotation (when required) to unblock critical XiR activities.

Automated Platform Tests (40%)

• Expandautomated test coverage in CI/CD for front-end and GraphQL APIs following existing test architecture and conventions.
• Maintain a balancedtest pyramid (smoke integration/API/contract end-to-end) across dev and stage environments; design safe fixtures and test data subsets to avoid PII exposure..
• Integratetest signals into dashboards and coverage reports; configure Microsoft Teams notifications for failures and alerts.
• Reviewlegacy features with Product and Business; update test cases when requirements or workflows change..
• Enforceprivacy-by-design in testing (PII safety checks data minimization secure handling of logs and artifacts).
• Partner withEngineering to improve reliability and speed of tests (parallelization mocks test data management) reducing MTTR and increasing deployment confidence

What Youll Bring

• Experience: 710 years in a handson role spanning platform support QA/automation or DevOps/infraadjacent engineering.
• Bachelors or Masters degree in a STEM fieldor equivalent practical experience.
• Hands on AWS Cloud experience: Proficiency with AWS servicesS3 FSX Appstream Lambda Data Sync IAMaware workflowsand practical data manipulation for test setups and XiR environments.
• Automation & CI/CD: Background adding tests to CI/CD pipelines for web front-end and API back-end services; familiarity with modern UI/E2E and API/contract testing; comfort integrating notifications (e.g. Teams) and improving stability over time.
• Secure & compliant by default: Willingness to learn SOC 2 principles (change control access control logging evidence) and how they map to test automation work.
• Collaboration & communication: Able to partner with Business/Product to clarify underdocumented behaviors; write clear test cases runbooks and checklists for highly technical audiences; proactive about raising risks and proposing improvements.
• Tools: Git Microsoft Office ticketing/chat (e.g. Jira Slack) and modern source control workflows.
• Nice to have: Experience supporting O&G subsurface software (e.g. Petrel) knowledge of observability in test contexts and performance testing exposure. Experience building configuring and validating virtual desktop/remote application environments with attention to software licensing and performance.

Time Commitment / Travel Requirements

• Full-Time
• No travel expected
• Some afterhours support may be for XiR operations (schedule TBD)