Technical Support Specialist 2
Technical Support Specialist 2
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Job Description
Job Summary: Provide proficient computer support for the campus community with a focus on providing excellent customer service. Responsible for staying knowledgeable of and skilled in the universitys technological environment as established by ITS leadership to ensure timely issue resolution. Provide non-routine support for device management software deployment physical labs and other technologies. May provide guidance to entry level technology support staff and or students.
Essential Functions: 45% Provide direct professional and immediate Level 1 and Level 2 support for faculty and staff via in-person or remote access sessions as appropriate. Respond to technical support tickets. Diagnose and troubleshoot non-routine technical issues including determining if a problem is hardware software or network related. Escalate issues appropriately after all attempts to resolve an issue have been exhausted. Manage access to collaboration tools and departmental file repositories. Provide prompt accurate and regular feedback to users. Prioritize and track multiple open support activities effectively.
25% Maintain workstations and associated images physical labs and other university technologies using current endpoint management solutions. Reviews and modifies existing workstation software to ensure software is licensed appropriately securely patched and supported improves performance corrects errors and adheres to compatibility requirements of the available hardware.
15% Collaborate with ITS engineering teams to stay current with new technology implementation and support plans. Attend training to ensure familiarity with the new technology capabilities and use cases for users. Provide basic software training to users as appropriate to ensure the universitys constituents are knowledgeable about the universitys service offerings and the capabilities and functionality of available services and software.
15% Assist the IT Service Desk with triage and support activities as time permits.
Additional Position Information:
Education: Requires High School Diploma. 18 months of education or training beyond high school is preferred.
Licenses/Certifications/Requirements: Must obtain the Fundamental Microsoft certification within 6 months of hire.
Experience: Requires a minimum of 2 years experience and/or training in a computer related field that would include hardware software and network troubleshooting. Proficiency with Windows Operating Systems Microsoft 365 product suite Microsoft Endpoint Manager and Adobe Creative Cloud required. Knowledge of current computer technology good problem-solving skills and good communications both written and oral required. Demonstrated ability to adapt to new computer technology perform various troubleshooting and project management functions required.
Leadership: Functional guidance over student employees including general scheduling assigning tasks and monitoring work activities.
Physical Requirements:
Moderate physical effort required involving long periods of standing walking on rough surfaces bending and/or stooping; periodic lifting of moderately heavy items (over 25 lbs. -- 50 lbs.).
Working Conditions: This is an on-site position. Standard working environment with possible minor inconveniences due to occasional noise crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal.
Preferred Experience: Microsoft Teams Microsoft Intune Microsoft Autopilot.
Application Deadline: Review of applicants will begin on October 14 2025.
Compensation: The compensation for this position is commensurate with experience and qualifications with an hourly rate of $20.49.
Application Instructions: In order to be considered for this position please complete the online application attach your resume cover letter and a list of three professional references.
FLSA Status (exempt/nonexempt):
Union Affiliation (if applicable):
For assistance with your application or attachments please contact the Human Resources representative listed:
Sena JodoinEmail:
Background Check Statement
The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.
Non-Discrimination Statement
The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer including disability/veterans.
State of Residence Statement
It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.
Required Experience:
IC
Employment Type
Full-Time
