Senior Project Manager Service Now
Senior Project Manager Service Now
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Project Manager Service Now
Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers.
The group is expanding to cater to the growing number of varied and exciting projects and customers.
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.
Responsibilities
Project Management of product-based solutions
Define project scope goals timelines and deliverables in collaboration with stakeholders and technical teams.
Tracking monitoring & reporting on project progress quality of deliveries budget consumption and timelines.
Monitor project progress and deliver regular status updates to stakeholders.
Identify mitigate and manage risks and issues throughout the project lifecycle.
Enforce ServiceNow best practices and governance standards.
Provide consultancy to customers on Genpact Digital products
Take responsibility for customer satisfaction and building a long-term relationship with key customers
Qualifications we seek in you!
Minimum Qualifications
Good experience in IT project management with focus on managing ServiceNow projects.
Ability to quickly understand a clients business strategy processes needs and to design solutions to support it.
Experience in leading requirements gathering workshops and business analysis
Proven track record of delivering ServiceNow modules such as ITSM CSM ITOM HRSD or custom apps.
Strong understanding of Agile and Waterfall methodologies; PMP Scrum Master or Prince2 certification is a plus.
Familiarity with ServiceNow platform architecture CMDB and modules is highly desirable.
Project Management skills (Risk scope budget Timelines management etc.)
Excellent communication leadership and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to align working hours when needed to customers abroad
Preferred qualifications
Experience in Business Process Management software
Experience with BPM tools like Service Now Appian or Remedy etc.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
