Patient Representative

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Closing Date:

10/07/2025

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

COM PSY Child Study Center and Strive Access

Departments Website:

Summary of Job Duties:

The Patient Representative works under general supervision and provides comprehensive support for patient care activities. This position may meet greet and assist the public answer telephones and/or may coordinate appointments referrals consults tests and/or procedures check in and register patients check out patients and collect payments and issue receipts verify insurance coverage and respond appropriately to the requirements of third-party addition this position is responsible for counseling patients on their financial status and obligations and identifying and referring patients and/or responsible parties to an appropriate sponsoring agency. They are responsible for processing high-risk pre-certifications developing and implementing denial avoidance plans and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator
positions.

Qualifications:

• High school diploma/GED plus four (4) years of experience in business office administration customer service or related of which 3 years of experience is in patient registration scheduling or billing in a healthcare environment.

• CHAA Certification preferred.

Additional Information:

Responsibilities:

• Schedules for direct care staff.

• Schedules reschedules and coordinates appointments using the appropriate hospital systems by performing visit notifications of patients conducts registration of patients as needed and inputs and/or updates accurate patient information.

• Processes walk-ins and creates new patient charts accesses systems for orders works on the patient portal and maintains the tracker board for multiple departments schedules procedures and/or tests as needed.

• Issues school/work excuses sends out no-show letters and takes patient photos for the medical record.

• Responsible for blocking schedules as appropriate.

• Receives new patient referrals; coordinates with referral source to obtain demographic information.

• Conducts insurance verification and benefit explanation by running eligibility on patients and performs ABN completion.

• Conducts authorizations and pre-certifications tracks pre-authorization and maintains referrals.

• Enters the benefit and authorization information in PCT.

• Obtains OON waiver and coordination of OON waivers.

• Responsible for inputting daily and monthly statistics and communication about any medical records issues. Responsible for various reports as needed.

• Collects and posts payments and issues receipts.

• Responsible for reconciliation/management of the change fund.

• Responsible for reconciliation of daily deposit & batch POS dollars and must complete the deposit agreement.

• Counsels patients on any and all related financial information ie hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment methods.

• Responsible for pre-counsel patients regarding the payment expectations for service.

• Completes Epic workflow for new patients. Completes UB value codes inputs daily charges and reconciles charges. (Charge Entry may not be applicable in all areas; some areas utilize e-billing).

• Conducts inventory orders and stock supplies cleans and maintains equipment maintains petty cash picks up and delivers mail to the mailroom ensures the waiting room is clean stocked with educational information and coffee as needed.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff.

• Participates in annual education needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• Performs other duties as assigned.

Salary Information:

$16.82/hour

Required Documents to Apply:

ResumeList of three Professional References (name email business title) Proof of Veteran Status

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Adult Maltreatment Annual TB Screening Child Maltreatment Criminal Background Check Substance Abuse Testing

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes