Maintenance Technician
Maintenance Technician
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Job Description
KONE moves two billion people every day. As a global leader in the elevator and escalator industry we employ over 60000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of 2023 we had annual net sales of EUR 11.0 billion.
KONE has consistently been featured on Forbes list of Worlds Best Innovative Companies Worlds Best Employers & Worlds Largest Public KONE we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
What will you be doing
Customer relationship management
Responsible for maintaining excellent relationships with the customers the site contact person and end-users presents on site by applying the service mindset attitude.
Responsible for customer satisfaction through quality of service and through regular proactive and precise on-site communication (callout ETA job performed customer debrief barriers & site communication material etc.)
Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition.
Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process.
Service operations
Accountable for the end-users and the sites safety.
Responsible for a safe working environment during the site visits.
Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions.
Responsible for the execution of the service visits (planned maintenance callouts 24/7 service needs and service repairs) respecting the schedule and time limit (callout) the quality standards the time allocation and the processes.
Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders.
Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads.
Responsible for effectively planning the workload in conjunction with his supervisor.
Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing.
Responsible for managing the proximity stock (shelving inventory stock transfer).
Responsible for keeping the service tooling van and instruments safe maintained and in good condition.
Contributes to the ongoing improvement of the products the methods and the safety by feedback to his supervisor and quality department.
Responsible for reporting possible near misses to his supervisor.
Competence development
Responsible for developing your competences through on-the-job training learning from others and attending proposed trainings (e-learning class room onsite etc.)
Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk.
Required to give training/coaching to persons nominated by the supervisor.
Are you the one
Experience from customer service
Prior experience of elevator/escalator industry is an asset
Advanced knowledge of electronics
Possess relevant education/working experience from Electrical/Mechanical/Mechatronics/Vertical Transportation is a plus
What do we offer
Career progression and opportunities within a global organization.
Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
Comprehensive learning and development programs covering a wide range of professional skills
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime feel free to browse our website for additional information on our company brands and culture KONE Corporation.
KONE is proudly ranked as Worlds Best Employers in Forbes magazine and to be named one of Singapores Best Employers by The Straits Times and Statista for the third consecutive year in 2025!
#LI-YL1
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
IC
Employment Type
Full-Time
Key Skills
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