THE POSITION
To provide patrons and clients with efficient and safe entry seating and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.
DISTINGUISHING CHARACTERISTICS
Positions are limited to on-call assignments which do not exceed 1040 hours per year.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by a higher level position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:
- Work within the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Greet patrons and direct them to assigned seat locations.
- Perform ticket taking door guard and crowd control duties during events.
- Keep aisles and exits clear.
- Open and close doors before an event during intermission and following an event.
- Direct patrons to specific lines or event areas in order to avoid congestion.
- Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff.
- Request patrons to dispose of any items which are not permitted into the events area.
- Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff.
- Monitor a venues fire system while it is off-line for visual alarms.
- Assist in performing traffic management plan (TMP) functions when assigned; direct load-in and/or load-out periods of various large commercial trucks and private vehicles.
- Other related duties may also be performed.
QUALIFICATIONS
Knowledge of:
- The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.
Ability to:- Learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Read write and speak the English language at a level necessary for efficient job performance.
- Work irregular hours including evenings and weekends.
- Communicate effectively orally and in writing.
- Establish and maintain cooperative relationships with those contacted in the course of work.
EXPERIENCE AND EDUCATION
Experience:
None Required.
-AND-
Education:
None Required.
SPECIAL QUALIFICATIONS- Three months of customer service experience is desirable.
- The ability to speak a secondary language is desirable.
WORK CONDITIONS:
Incumbents must perform shift work as assigned including days evenings weekends and holidays.
ENVIRONMENTAL CONDITIONS:
Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures.
THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mail frequently including your spam and junk folders. All e-mail notifications can alsobeaccessed through the applicant inbox.
1. Application:(Pass/Fail) All applicants must complete and submit online a City of Sacramento employment application to the Employment Officeby the final filing deadline:
2. Supplemental Questionnaire:(Pass/Fail) In addition to the City of Sacramento employment application allapplicants must complete and submit online responses to the supplemental questionnaire:
3.Screening Committee: (Pass/Fail)All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select themost competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications as stated on the job announcement for applications selected by the hiring department.
4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
5.Conditional Hire:Upon receipt of a conditional offer the selected candidate must complete and pass LiveScan/fingerprinting.If applicable candidates may also need to pass a pre-employment medical exam controlled substance and/or alcohol test and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:
Required Experience:
IC
THE POSITIONTo provide patrons and clients with efficient and safe entry seating and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.DISTINGUISHING CHARACTERISTICSPositions are limited to on-call assignments which do not exceed 1040 hours per year.SUPERVISI...
THE POSITION
To provide patrons and clients with efficient and safe entry seating and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.
DISTINGUISHING CHARACTERISTICS
Positions are limited to on-call assignments which do not exceed 1040 hours per year.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by a higher level position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:
- Work within the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Greet patrons and direct them to assigned seat locations.
- Perform ticket taking door guard and crowd control duties during events.
- Keep aisles and exits clear.
- Open and close doors before an event during intermission and following an event.
- Direct patrons to specific lines or event areas in order to avoid congestion.
- Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff.
- Request patrons to dispose of any items which are not permitted into the events area.
- Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff.
- Monitor a venues fire system while it is off-line for visual alarms.
- Assist in performing traffic management plan (TMP) functions when assigned; direct load-in and/or load-out periods of various large commercial trucks and private vehicles.
- Other related duties may also be performed.
QUALIFICATIONS
Knowledge of:
- The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.
Ability to:- Learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
- Read write and speak the English language at a level necessary for efficient job performance.
- Work irregular hours including evenings and weekends.
- Communicate effectively orally and in writing.
- Establish and maintain cooperative relationships with those contacted in the course of work.
EXPERIENCE AND EDUCATION
Experience:
None Required.
-AND-
Education:
None Required.
SPECIAL QUALIFICATIONS- Three months of customer service experience is desirable.
- The ability to speak a secondary language is desirable.
WORK CONDITIONS:
Incumbents must perform shift work as assigned including days evenings weekends and holidays.
ENVIRONMENTAL CONDITIONS:
Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures.
THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mail frequently including your spam and junk folders. All e-mail notifications can alsobeaccessed through the applicant inbox.
1. Application:(Pass/Fail) All applicants must complete and submit online a City of Sacramento employment application to the Employment Officeby the final filing deadline:
2. Supplemental Questionnaire:(Pass/Fail) In addition to the City of Sacramento employment application allapplicants must complete and submit online responses to the supplemental questionnaire:
3.Screening Committee: (Pass/Fail)All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select themost competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications as stated on the job announcement for applications selected by the hiring department.
4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
5.Conditional Hire:Upon receipt of a conditional offer the selected candidate must complete and pass LiveScan/fingerprinting.If applicable candidates may also need to pass a pre-employment medical exam controlled substance and/or alcohol test and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:
Required Experience:
IC
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