Patient Support Communications, Senior Manager (US T1D)

Job Description

General/Position Summary

Vertex Pharmaceuticals Inc. is hiring a Senior Manager T1D Patient Communications to join a new Patient Support Team for T1D in Boston MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. This role will develop communications with patients caregivers and healthcare providers as well as communications to support cell therapy order management. You will be responsible for creating clear education and communication resources and providing input on our patient support program processes and systems that will be required for a successful course of treatment.

Key Responsibilities

• Responsible for successful ideation development and execution of key tactics messages and materials for Care Managers to use with key HCP and patient stakeholders
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders; manage review/approvals of tactics through Commercial Review Committee (CRC)
• Deeply understand the zimislecel treatment journey including potential deviations customer pain points and knowledge gaps; identify opportunities to overcome challenges and close these gaps through messages and materials
• Collaborate with Director of Communications to develop insight mining and analytics plans which could include quant/qual research ad boards in-depth interviews
• Partner with Care Manager and Order Management team to understand needs and challenges of their field-facing teams; collaborate to develop tactical solutions
• Collaborate with Digital Teams and DTE teams to ensure digital platforms support customer needs & inform ongoing enhancements
• Contribute to overall strategic and tactical planning including insight mining brand planning and tactical roadmap creation

Required Education

Bachelors Degree or Relevant experience

Required Experience

• 5 years of educational/work experience including experience in the following areas:
  • Cell or gene therapy or transplant care team experience
  • Experience with T1D Diabetes or working with patient communities
  • Marketing or communications experience in rare diseases/ orphan drugs

Required Knowledge / Skills

• Strong written communication skills presentation delivery and interpersonal skills
• Strong collaboration skills & ability to manage initiatives across multiple teams
• Ability to manage up and across an organization; can adeptly identify when/what information to share with leadership and/or cross-functional stakeholders at critical timepoints
• Experience managing agency partners budgets and formal reviews with legal medical and regulatory partners
• Entrepreneurial spirit who enjoys working in a fast-paced results-driven environment within a growing business unit
• Contributes to Vertexs culture of compliance by focusing on ethics and integrity in all interactions
• Comfortable working in a fast-paced results-driven environment with the ability to multi-task and prioritize the workload of the team

#LI-KW1

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at