Technical Service Representative I
Technical Service Representative I
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Job Description
Systems LLC an affiliate of Chamberlain Group is a U.S.-based manufacturer of loading dock equipmentmarketed under the Poweramp DLM and McGuire brands. With manufacturing facilities in Germantown Wisconsin and Malvern Arkansas all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.
As a Technical Service Representative I you are expected to provide technical support to customers over telephone and email addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required. You will investigate and resolve production installation and technical support issues related to Systems specialized control boxes and equipment including sensors controllers and integrations.
Minimum Qualifications:
High School Diploma or GED Equivalent
2 years of related experience or related technical education may serve in lieu of experience
Strong computer software skills and ability to use spreadsheets databases word processing applications email ERP System IOT etc. daily with efficiency
Excellent communication skills - verbal telephone in-person and written
Ability to travel to customer sites 10% of the time
Preferred Qualifications:
Technical school or associates degree controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints schematics manuals bulletins and other specifications
Understanding of electronics electrical field wiring and control wiring
Valid drivers license with good record
Essential Duties and Responsibilities:
Troubleshoot diagnose track and resolve issues with Systems specialized control boxes and products including sensors controllers and interconnective equipment
Work collaboratively with team members business partners and customers to define design develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
Offer assistance and support on the installation of Systems products
Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules
This is a role within Systems Customer Experience and Technical Support group
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
