Customer Support French and German
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our client is an international company delivering premium support for their customers across Europe. To enhance our multilingual Customer Support team in Frankfurt we are looking for a dedicated empathetic person who is fluent in French German and English to help their customers get the best possible experience.
Your Responsibilities
- Respond to customer inquiries via phone email and live chat in French German and English.
- Troubleshoot issues escalate when necessary and ensure high satisfaction and timely resolution.
- Maintain accurate records of interactions and follow up on open cases.
- Collaborate with product engineering and operations teams to provide customer insights and improve processes.
- Meet KPIs: response times resolution rates customer satisfaction (CSAT) and other quality metrics.
- Occasionally support onboarding FAQ updates and localized content for French- and German-speaking customers.
Your Profile
- Native or business-fluent in French and German with excellent command of English.
- Strong communication skills: clarity empathy and problem-solving mindset.
- Experience (1-2 years or more) in customer support ideally in a multilingual/international setting.
- Comfortable handling multiple channels (phone email chat) and working with tools like CRM/ticketing systems.
- High attention to detail ability to multitask work under pressure and prioritize.
- Flexibility in working hours (may include shifts occasional evenings or weekends).
- Competitive salary performance bonus.
- Hybrid working model (office remote work) and flexible hours.
- A diverse international team and opportunity to work across markets.
- Professional development: training mentoring language & customer service workshops.
- Modern office in Frankfurt & strong company culture.
Key Skills
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