CRM Integration Architect III (Remote)

Job Title: CRM Integration Architect -III (Remote)

Location: Madison WI

Duration: 12 Months

Overview:

We are seeking an experienced ServiceNow Lead Developer to design develop and implement ServiceNow solutions that drive process automation IT service management (ITSM) and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader overseeing development best practices mentoring developers and ensuring scalable secure and compliant ServiceNow implementations.

Key Responsibilities:

• Lead the design development and configuration of ServiceNow modules (ITSM ITOM CMDB/Asset or others as applicable).
• Translate business requirements into technical solutions using ServiceNow best practices.
• Develop and maintain ServiceNow workflows business rules UI policies client scripts and integrations.
• Provide technical leadership to a team of ServiceNow developers ensuring high-quality code and adherence to governance standards.
• Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
• Lead integration efforts between ServiceNow and third-party systems using APIs MID servers and integration tools.
• Ensure platform stability performance and security by following ServiceNow development standards and industry best practices.
• Manage code promotion across environments using update sets application repositories or DevOps pipelines.
• Mentor junior developers and provide technical guidance code reviews and training.
• Help develop implement and maintain testing procedures for developers.
• Stay updated on new ServiceNow releases features and industry trends.

Qualifications:

• Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
• 5 years of hands-on ServiceNow development experience with multiple implementations.
• Proven experience as a lead developer or technical lead on ServiceNow projects.
• Strong knowledge of ServiceNow core modules: Incident Problem Change CMDB Knowledge Service Catalog Request Fulfillment Discovery etc.
• Experience with ITOM integrations automations Service Graph and CSDM.
• Proficiency in JavaScript Glide API REST/SOAP integrations HTML/CSS and AngularJS.
• Familiarity with ServiceNow Flow Designer Integration Hub and Scoped Applications.
• Knowledge of ServiceNow best practices security models and performance optimization techniques.
• ServiceNow certifications strongly preferred:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM ITOM or other product-specific certifications
• Strong leadership communication and collaboration skills.

Preferred Skills:

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF Jenkins Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.