.Net Production Support

Erlanger, KY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Title: .Net Production Support

Location: Erlanger KY (Hybrid)

Primary Skills: .Net SQL Production Support P1/P2 Tickets ServiceNow/ITSM.

Only :- GC USC Only

Job Description

Should be able to lead the team on technical aspects

To lead discussions with client of technical points

Experience technologies in order to understand the existing codebase to debug

Ability to do enhancement work

Understands and completes standard service requests

Investigates and identifies problems and incidents

Performs root cause analysis for the raised issues / P1 P2

Develops application documentation and provides assistance with user documentation

Provides business support to end user requests and resolves queries

Adheres to the set SLA / KPI timelines

Updates and enriches the knowledge error database (KEDB)

Resolves functional technical tickets based on existing knowledge base

Responsible for application monitoring activities

To provide need base on call support to ensure business continuity during weekends need to join MIM calls for any P1 P2 occurring 24*7

Provides support and maintenance

Experienced & knowledgeable of ITIL processes and processes in day-to-day support activities

Job Title: .Net Production Support Location: Erlanger KY (Hybrid) Primary Skills: .Net SQL Production Support P1/P2 Tickets ServiceNow/ITSM. Only :- GC USC Only Job Description Should be able to lead the team on technical aspects To lead discussions with client of technical points ...