F&B Manager Casa Brera

Casa Brera a Luxury Collection Hotel Milan belonging to Marriott International is currently recruiting aF&B Manager.

Reporting to the General Manager theF&B Manager will be in charge of both F&B and Culinary departments.

This position supports the smooth running of daily F&B operations across the restaurant room service events and culinary teams. It combines hands-on involvement with team coordination guest experience and operational standards.

Were looking for someone collaborative with a strong sense of responsibility and a drive to make a meaningful impact through their work.

About us

Located near the iconic Teatro alla Scala Casa Brera a Luxury Collection Hotel Milan is an authentic expression of the citys evocative spirit intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history art and culture. An interpretation of the citys timeless elegance brought to life by celebrated designer Patricia Urquiola there are 101 guestrooms and 15 suites including the refined Milanese Suite.

Favored by locals and guests Casa Brera a Luxury Collection Hotel Milan is a must-visit location for worldly epicureans. Presenting a symphony of flavors regional cuisine is redefined. A rare sky bar and restaurant Etereo is where a rooftop pool and panoramic views meet exceptional addition guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

What youll do

• Manage daily operations of the all-day-dining restaurant room service events and culinary teams.
• Monitoring guest satisfaction and train associates to deliver a high-quality experience to our guests.
• Oversee all aspects of team management including recruitment training performance management.
• Ensure application and compliance with company standards and procedures.
• Ensure application and compliance all applicable food and beverage laws and regulations.
• Assist in tracking F&B costs and revenues and support the team in meeting financial goals.

CORE WORK ACTIVITIES

Leading Food and Beverage Team

• Oversees all culinary restaurant beverage and room service operations.
• Supervises and manages employees.
• Utilizes interpersonal and communication skills to lead influence and encourage others.
• Demonstrates honesty/integrity and leads by example.
• Creates and nurtures an environment that emphasizes motivation empowerment teamwork
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employees concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust respect and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize organize and accomplish work.
• Provides the leadership vision and direction to bring together and prioritize the departmental goals
• Sets clear expectations with the employees and team leaders and recognize success

Ensuring Exceptional Customer Service

• Understands the brands service culture and implement brand and company standards accordingly.
• Monitor and action on guest satisfaction surveys and reviews ensuring quality goals are met.
• Drives alignment of all employees team leaders and managers to the brands service culture.
• Takes ownership of a guest complaint/problem until it is resolved.
• Ensure services are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs providing guidance training feedback and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Accounting and Purchasing

• Ensure accurate tracking and reconciliation of F&B costs by overseeing inventory management daily revenue reports and cost control measures in alignment with hotel accounting standards.
• Support procurement processes for food beverages and supplies including vendor selection purchase order approvals ensuring compliance to company standards and cost-efficiency.
• Collaborate with Finance and Purchasing departments to maintain budget compliance monitor expenditure trends and support monthly financial reporting and forecasting for the F&B division.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates by conducting performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
• Deliver discipline brand and company trainings and ensure compliance with company mandatory trainings.
• Oversees and coordinates the recruitment process to ensure timely and effective staffing across all departments based on operational needs and workforce planning.
• Coordinate requests and scheduling of casual staff

Additional Responsibilities

• Ensure associates stays informed and updated on department and hotel information events performance etc.
• Drives effective departmental and hotel level communication
• Ensure cooperation across departments
• Act as a Brand Ambassador inspiring associates to live our culture
• Participate to companywide activities and ensure departments involvement

What youll need:

• Experience managing daily F&B operations in upscale or luxury hospitality.
• Ability to lead and support teams across restaurant room service and events.
• Proven ability to motivate coach and engage teams to deliver high performance and service excellence.
• Strong understanding of inventory cost control and basic budgeting.
• Experience in purchasing and supplier coordination.
• Strong guest service orientation with attention to detail.
• Comfortable working cross-functionally and supporting departmental goals.

Languages skills

Must be fluent in Italian and English languages.

What we offer:

• Become part of Marriott International the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Discounted room nights meals and spa access in more than 9000 hotels worldwide-because your wellbeing means so much.
• Discounts for your friends and family.
• 5euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.