Director, Agentic Software Development
Director, Agentic Software Development
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Job Description
Toshiba Global Commerce Solutions is seeking a highly technical visionary Director of Agentic Development to lead both the design and operation of Toshibas Agentic AI platform and drive its adoption across the companys product portfolio. This role extends beyond building autonomous agentic workflowsit also ensures that these capabilities are adopted and utilized effectively within our existing retail software products so that product teams can both build on and consume agentic services.
The Director will be accountable for the end-to-end lifecycle of the agentic platform including architecture orchestration reliability and observability while also leading initiatives to embed agentic capabilities into microservice development CI/CD pipelines and customer-facing solutions. This leader will oversee global engineering and operations teams engage directly with top customers and ensure that agentic technology is delivering tangible business value with stringent uptime and operational reliability.
RESPONSIBILITIES
- Agentic Platform Leadership: Define and execute the technology roadmap for the agentic platform ensuring alignment with business goals scalability and resilience.
- Product Adoption & Utilization: Partner with product and engineering teams to embed agentic capabilities into existing retail solutions ensuring features are both built with and leverage autonomous services.
- Architecture & Reliability: Oversee platform architecture orchestration patterns validation checkpoints observability fallback mechanisms and resilience at enterprise scale.
- Self-Monitoring Systems: Drive implementation of self-healing self-monitoring pipelines for both agentic and microservice environments ensuring proactive issue detection and automated recovery.
- CI/CD & Operations: Build and maintain hybrid pipelines (Maven Jenkins NPM Yarn Nx Azure DevOps) that support both traditional and agentic workflows.
- Team Leadership: Manage global operations and development teams mentor technical leaders and enforce engineering excellence.
- Customer Engagement: Work directly with strategic retail customers to validate adoption scenarios uptime expectations and integration patterns.
- Cross-Functional Collaboration: Collaborate with product management architecture QA and operations to align investments technical trade-offs and delivery priorities.
SUCCESS METRICS
- Platform Reliability: Uptime incident response times MTTR and SLA compliance.
- Adoption & Utilization: Rate of adoption of agentic services across Toshiba products and the business value realized from their use.
- Delivery Velocity: Ability to release new agentic features and integrations at pace while maintaining stability.
- Operational Efficiency: Reduction of manual toil through automation improved cost efficiency and enhanced resilience.
- Team Growth: Retention and development of high-performing global engineering and ops teams.
- Customer Outcomes: Positive adoption satisfaction and trust in agentic-enabled retail solutions.
QUALIFICATIONS
- 10 years of software engineering with 5 years in senior technical leadership roles (Director Principal Architect or equivalent).
- Demonstrated success delivering mission-critical distributed systems with high uptime and resilience requirements.
- Proven experience leading adoption of emerging technology platforms across existing product portfolios.
- Deep knowledge of agentic AI workflows orchestration patterns multi-agent systems and observability frameworks.
- Expertise in microservice development and deployment using Java Maven Jenkins NPM Yarn Nx and Azure DevOps.
- Strong background in CI/CD pipeline design monitoring and automated recovery systems.
- Hands-on experience managing global teams and leading high-pressure operational environments.
- Strong communication and executive presence with ability to engage both deeply technical staff and senior customer executives.
PREFERRED
- Experience in the retail domain or with mission-critical enterprise systems.
- Familiarity with agentic frameworks prompt orchestration and AI feedback loop design.
- Knowledge of site reliability engineering (SRE) chaos testing and hybrid edge/cloud deployment models.
This role is central to Toshibas transformation into an AI-driven software organization: you will not only build the autonomous engine but ensure that every product team can harness it effectively to deliver innovation resilience and customer value.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.
The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.
Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical dental & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule paid vacation & sick/personal days
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation
DIVERSITY EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Required Experience:
Director
Employment Type
Full Time
