Operations Manager
Operations Manager
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Job Description
Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.
If you enjoy working in a creative fast-paced environment then we would love to hear from you!
Job Title:Operations Manager - New Store Openings
Department:Retail Operations
Location:EMEA
Reports To:Field Operations Director
Employment Type:Full-Time
Position Overview
As the Operations Manager for New Store Openings you will lead the end-to-end execution of new Retail Concession and Wholesale openings renovations and closures across the EMEA region. Youll be responsible for coordinating cross-functional teams managing timelines and ensuring operational readiness for each opening. This role is pivotal in delivering a seamless launch experience that reflects our brand standards and sets each store up for long-term success
Main Responsibilities include but are not limited to:
Project Management:
- Lead and manage the full lifecycle of new store openings renovations and closures from planning to post-launch review
- Collaborating with all internal and external stakeholders keeping them accountable and informed via (Team Project Planner) of expectations files trackers etc to ensure alignment and timely completion
- Provide regular updates to leadership on progress risks and results
Operational and Customer Readiness:
- Ensure all operational elements (staffing training inventory systems compliance) are in place prior to opening
- Liaise with VP Retail on brand expectations for customer communication and events leading up to and post opening working with Marketing and Ecom teams to build excitement and customer events in-line with brand expectations
- Ensure all licenses required for trading are initiated then handed over with clarity
Store Team Support:
- Act as the primary point of contact for store teams during the pre-opening phase providing guidance and support
- Focus on preparing the store team to operate as brand experts from minute one
- Work with the District Manager to create the schedule for opening weeks and post-opening
Process Improvement:
- Continuously refine and improve the new store opening checklist and review process based on learnings and feedback
- Keep tracker of missed opportunities for each project and carry out a post-opening review call/meeting with all stakeholders for all projects with focus on future project opportunities to improve
Qualifications & Experience
- Proven experience in retail operations store openings or project management
- Strong organisational and planning skills with attention to detail
- Excellent communication and stakeholder management abilities
- Ability to work in a fast-paced deadline-driven environment
- Proficiency in project management tools and Microsoft Office Suite
- Willingness to travel as required
BAU Tasks and Day-to-day Process:
- Receive H/O from RE
- Meet VP Retail/President to understand expectations
- Kick-off project with all stakeholders
- Oversee design of store coordinating with relevant departments
- Host regular progress meetings to update each area
- Work with DM and Ops Mgr to create trading schedule
- Plan for effective opening project week(s) for optimum efficiency
At Capri we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Required Experience:
Manager
Employment Type
Full-Time
