Assistant Front Office Manager Embassy Suites by Hilton Seattle Downtown Pioneer Square

An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing
As an Assistant Front Office Manager you would be responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include but not limited to providing supervision conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Assist in monitoring and assessing service and satisfaction trends evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including but not limited to reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• 
  Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

This is a nonexempt position and the hourly pay range for this role is $33 - $34 per hour and is based on applicable and specialized experience and location.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family.
• Vision dental life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) you can accrue up to 18 days in your first year
• Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Access to your pay when you need it through DailyPay

Other Compensation

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the Team Member Restaurant while on shift
• Complimentary use of on-site fitness facility outside of working time
• Monthly reimbursement of up to $100 for public transportation for the purpose of commuting to work.

Leadership Front Office Upselling Incentive Program Commission based program paid out monthly and is based on team members upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue currently includes: room type upgrades early check-in fee late check out fees and late cancellation fees. Commission is calculated as a percentage of revenue generated provided team meets sales goal and leadership team fulfills objectives.

Hilton Honors Incentive program paid out monthly and is based on signing up non-members for our loyalty program earning $5 per enrollment.